Banking Associate - 20 Hours - Methuen, Ma (Broadway)

Banking Associate - 20 hours - Methuen, MA (Broadway)




420575BR




Job Category - Primary




Retail Banking - Customer Service




Work Location




547 Broadway




Employment Type




Regular




City




Methuen




Time Type




Part Time




State




Massachusetts




Hours




20 hours including weekends (Saturday/Sunday)




Benefits




For an overview of TD's Benefits program, please visit TD's Total Rewards site




Job Details




The Banking Associate is a banking professional that is integral to TD's Brand promise as they are accountable for delivering legendary


Customer experiences in a Store location while accurately completing everyday banking transactions and offering advice and educational


support on services, products, and tools to help Customers achieve their goals.




Job Requirements




Must be eligible for employment under regulatory standards applicable to the position.


Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services


Utilizes TD's systems and tools to engage with the Customer to acquire and deepen relationships by providing advice and guidance to exceed the Customers' needs to ultimately attract, retain the Customer and make their experience legendary which is in line with TD's brand promise


Understands Customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive Customer experience


Accurately completes everyday banking transactions either on the Teller line or on the platform for Customers while uncovering their financial needs and educating on products, services and tools or refers to the appropriate expert


Services the Customer, on both the Teller line and platform as needed, with the ability to service Customers with opening/closing personal deposit accounts, everyday bank transactions, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line (digital) banking


Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization




Qualifications




Education & Experience:




High school diploma or GED


1 years related experience required


Superior Customer Service skills


Teller experience (Preferred) / Must complete Teller training and part 1 of platform training


Strong organization skills to handle multiple tasks in a fast-paced environment


Excellent communication skills with ability to be concise, clear and consistent


Demonstrated effective problem-solving skills


Demonstrated ability to schedule and prioritize work


Demonstrated ability to work independently and within deadlines


Sound judgment in decision making and problem solving


Proficient in Microsoft Office


Notary License (Preferred)




Company Overview




Our Values


At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors.
In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.
No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.




Making Your Well-being a Priority


A caring and supportive culture that promotes colleague well-being is core to who we are.
At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.
In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth.
Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.




Our Total Rewards Package


Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.




How We Work


At TD, we believe in-person connections fuel collaboration and collective creativity.
Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team.
Our teams work in one of three workplace models: hybrid, onsite and primarily remote.
Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care.




Who We Are


TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.
As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.
Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.
Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals.
As an organization, we keep growing – and so will you.




Inclusiveness




Our Commitment to Diversity, Equity, and Inclusion


At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.




EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.




Accommodation


If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at ******.
Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.




How We're Helping Make an Impact in Communities


TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.
Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.
It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.




We look forward to hearing from you!




Business Line




TD Bank AMCB




Job Category(s)




Retail Banking - Customer Service




Country




United States




State (Primary)




Massachusetts




City (Primary)




Methuen




Job Expires




18-Nov-2023