Job Description Summary
Position Summary
The Server Barista provides excellent customer service and food and beverage preparation for the counter service restaurant within the Sonesta Hotels
Job Description
Job Description
Principle duties and responsibilities (Essential Functions) include:
Greet and acknowledge all arriving guests in a prompt and professional manner.
Engage and interact with guest as appropriate.
Respond to all guests' questions and requests.
Demonstrate complete knowledge of the food and beverage menu.
Serve food and beverage orders after checking for correct temperature, appearance and portions.
Refill when necessary.
Operate POS system and ensure food orders are verified and transmitted in a prompt manner.
Adhere to all cash handling and credit card policies and procedures.
Periodically check-in with tables to ensure guests' expectations are being met and exceeded.
Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
Complete all closing duties and reports as assigned.
Adhere to established safety and sanitation guidelines.
Adhere to uniform and grooming standards.
Perform other duties or projects as requested by management.
Qualifications and Skills
Excellent organizational skills and attention to detail.
Able to work quickly without compromising quality.
Ability to work with minimal supervision and maintain a high level of performance.
Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Must be able to stand and exert fast-paced mobility for entire shift.
Ability to work cohesively with co-workers as part of a team.
Food handlers and TIPS certificates required.
Previous front facing guest service experience required.
Must read, write and speak the English language fluently.
Experience with computerized cash registers preferred.
Ensure overall guest satisfaction
Additional Job Information/Anticipated
Essential Job Functions include:
Key Job Functions
Prepare specialty beverages according to Starbucks and Sonesta standards
Prepare a la carte food according to Sonesta standards
Operate POS cash register according to Sonesta standards
Deliver orders to tables according to Sonesta standards
Maintain overall cleanliness and sanitation of work area and seating area
Provide excellent service to our clientele
Participate in departmental meetings
Deliver positive, engaging service to our guests
You will be excited and engaged in taking care of our guests, creating lasting memories and welcoming guests like family.
You will consistently deliver our brand pillars by:
Being positive, personal, and real
Embracing our local area, sharing insights
Creating lasting memories
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Commit
Be Authentic and Real
Communicate Openly, Honesty and Clearly
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Additional Job Information/Anticipated Pay Range Pay Range
Pay Range $19.71-$20.71 + tips/service charge.
Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume.
Incomplete applications received will not be considered.