Department: SRMC BH Mobile Crisis 988 - SRMC FTE: 1.00 Full Time Shift: Days Position Summary: The Behavioral Health Responder 1 (BHR 1) works with the interdisciplinary team to meet the needs of persons whose lives are disrupted or complicated by mental illness, behavioral disturbances, substance use issues, or the inability to function or maintain in the community. The BHR 1 provides verbal de-escalation, screening services, and case management of clients in crisis in the community, and collaborates with other team members to ensure optimal, recovery-oriented care to both mental health and substance using individuals through a variety of evidence-based interventions, as well as daily consultation with staff and clients. The BHR 1 utilizes their lived experience as a Peer in full recovery within the context of their Code of Ethics to facilitate the healing and recovery of our patients. The BHR 1 serves as a liaison partnering with families, community members, tribal nations, schools, emergency services, and law enforcement providing outreach and linking to resources for those in need. The BHR 1 is available to all UNM SRMC services and partners with first-responders to address community needs. This position is mobile, functioning from all settings within the UNM Sandoval Regional Medical Center (SRMC) system and also in the field with community partners. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include Neonate, Pediatric, Adolescent, Adult and Geriatric age groups. Detailed responsibilities: PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops EMERGENCY RESPONSE - Provides emergency response whenever necessary, on the SRMC campus and in the community CARE COORDINATION - Provides de-escalation, brief interventions, case management and care coordination for SRMC and for community members under supervision INTERVENTION - Provides in-person interventions, telehealth, phone triage, and support for clients in need of behavioral health services TEAM - Works as a team providing mobile Behavioral Health response to dispatch coming from 988 and co-response with local law enforcement coming from 911 as needed to assist in the support and case management of clients in crisis in the community; works as a team to also provide internal crisis response at UNM SRMC when requested CARE - Provides SRMC and community client updates to supervisor regularly on all care, seeking feedback and direction regarding care in one to one scheduled supervision and via all SRMC approved methods of HIPAA compliant communication MEETINGS - Attends hospital huddles and uses daily management systems as well as community meetings for proper coordination of care and interdisciplinary team communication DEVELOPMENT - Develops and maintains recovery- oriented collaborative relationships with individuals in crisis through ongoing contact with supervision COLLABORATE - Collaborates with interdisciplinary team to develop person-centered, trauma informed, strengths-based safety planning under supervision REFERRALS - Makes referral arrangements with emergency personnel or resources under supervision to provide next step care for clients and families EMPOWER - Empowers client's coordination of whole person care to include behavioral health, substance use care and primary care under supervision SUPPORT- Provides suicide and risk support and abatement under supervision, identifies concerns and notifies the relevant team members COLLABORATE - Collaborates with all members of the interdisciplinary team to coordinate care DOCUMENT - Documents all patient contacts, care coordination, client compliance and all other information in the electronic health record system COMMUNICATION - Communicates using all hospital endorsed patient and staff communication tools such as TigerConnect, TeleDoc, Zoom, Teams, etc. OUTREACH - Provides community outreach and education consistent with UNM SRMCs vision and purpose; provides flexibility and accommodation as needed COMPETENCY - Demonstrates cultural sensitivity and competency in all communities and age specific behaviors RESOURCE - Serves as an information resource to clients, staff, and the interdisciplinary team PARTICIPATION - Participates punctually in job-related training sessions and seminars TRANSPORT - Transports and/or arranges for client transportation as needed BILLING - Ensures all documentation requirements and billing procedures are completed and submitted in a timely manner to ensure accurate and timely reimbursement of agency services REGULATORY - Ensures that all state, federal, Joint Commission and other oversight regulations are strictly adhered to CONFIDENTIALITY - Ability to ensure the security and confidentiality of client information and records in a manner consistent with professional codes of ethics, and hospital policies and procedures PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right" POLICIES AND PROCEDURES - Maintain departmental policies and procedures, objectives, and quality assurance programs Qualifications Related Education and Experience may be substituted for one another on a year for year basis. Education: Essential: Bachelor's Degree Education specialization: Essential: Related Discipline Experience: Essential: No minimum experience required Nonessential: 1-2 years experience in mental health, substance abuse or related field Beginner to intermediate experience with Microsoft Office products including Word and Outlook Credentials: Essential: CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days NM Cert Peer Support or Family Peer Support or CMHW or relat Physical Conditions: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Working conditions: Essential: Sig Haz: Physical risk/injuries due to combative patients Sig Hazard: Chemicals, Bio Hazardous Materials req PPE May be required to travel to various work sites Department: Behavioral and Mental Health
