Behavioral Health Services Supervisor

Essential Job Responsibilities Leadership and Coordination:

Authors reports and coordinates with Manager to ensure the success of Behavioral Health Service programs.

Assists Manager in the training of newly hired and current staff members (clinical and/or support staff) on service delivery, protocols, and electronic systems as required by respective county).


Serves as liaison between Manager and Finance department related to the billing of behavioral health programs (third party insurers, Ryan White Mental Health Services, FQHC) for respective counties.

Facilitates site visits, monitoring visits, and audits from funders.

Facilitates and Supervises Quality Assurance reviews including taking corrective action if necessary.


Maintains Substance Abuse outpatient licensing in assigned locations.

Supervises and coordinates the planning and monitoring of progress on implementation of an Electronic Health Record (EHR) in Behavioral Health at Care Resource and ongoing onboarding of new staff to the Electronic Health Record.

Ensures staff under supervision adheres to all standards of care, HIPAA and other State/Federal/Local regulations, QA measures and administrative clinical procedures.

Implements and promotes evidence based SAMH care delivery for the most common SAMH conditions seen within the agency (Depression, Anxiety, Trauma and Substance Abuse).

Provides coverage in conjunction with Behavioral Health Manager when s/he is unavailable.

Is responsible for the on-site supervision including opening and closing locations during specified and extended hours as needed.


Assists with the Clinical Supervision of Registered Mental Health, Social Work, or Marriage and Family Interns.


Coordinates client services with Care Resource staff, Manager, and Director for clinical issues (crisis, client referral, or guidance to meet client needs).

Coordinates and documents the hiring, competency assessment, training, and supervision of staff for assigned programs/locations in conjunction with Behavioral Health Manager

Supports Manager, and Director in the coordination of agency-wide and community-wide trainings regarding mental health and substance abuse.


Assists Manager with administrative duties including the evaluation and monitoring of staff performance, training, and counseling of staff.


Assists Manager with the evaluation of staff productivity, revises procedures, and devises new forms to improve efficiency of work flow accomplishing priorities.

Supports manager in ensuring compliance with all standards of care, clinical/administrative procedures required for staff under supervision.

Supports Manager in maintaining all licenses, credentialing, and site specific needs for administrative and clinical operations.


Provides timely progress reports to program manager on the status of all programs.

Coordinates and supports staff with virtual platforms for Telehealth and working remotely as needed.


Orders supplies, requests facilities or IT assistance for the behavioral health program.

Performs Quality Assurance and record reviews in coordination with Manager for the behavioral health program.

Supports Manager and Creates and distributes Standard Operating Procedures (SOP) for new protocols and procedures.

Serves as internal arbitrator of disputes involving clients, patients, staff, and visitors.

Works collaboratively with other supervisors/managers to ensure new patient orientations occur and include full SAMH screenings and needed assessments.

Recruitment and Screening:

Recruits and maintains a caseload that at a minimum of 12 billable face to face hours per week on average throughout the year.

Develop successful strategies in collaboration with the supervisor to recruit clients into SA/MH Services (e.g.
Contacts referrals to enlist clients into caseload and documents results).

Screens clients for mental health and substance abuse disorders.

Responds to client crises and provide necessary interventions and treatment as needed.


Informed Consent:

Obtains informed consent utilizing agency forms prior to providing services.

Conducts client Orientation to Treatment Program according to applicable laws and agency procedures.

Assessment:

Conducts In-Depth Assessment on clients to determine diagnoses and/or course of treatment.

Completes assessment requirements for various interventions like CLEAR and Group Counseling.

Treatment and Service Planning and Documentation:

Provides psychosocial and/or substance abuse treatment, including diagnosis, crisis intervention, treatment planning and reviews for both individuals and groups.

Adheres to agency procedures and protocols in provision of effective delivery of Mental Health and Substance Abuse Counseling and maintenance of standards of care.

Serves and maintains an active caseload as assigned by the Manager with concomitant productivity.


Ensures all documentation is Timely, Accurate, Legible and Clear.

Maintains updated and complete treatment plans, progress notes, monthly progress reviews and other required information in client records as specified in performance standards.

Provides interventions in person and through Telehealth services.


Intervention & Crisis:

Conducts intervention with clients including cognitive behavioral therapy, Group Counseling & Support, Healthy Relationships, CLEAR and other appropriate counseling interventions.

Determines client need for specialized services within or outside of the agency, such as medical treatment, psychiatric care, psychological testing as well as with other health-related organizations in accordance with the client's treatment plan and communicate all such actions to the psychosocial team as applicable.

Assesses clients in crisis for appropriateness of Baker Act proceedings, utilizes appropriate Baker Act documentation when necessary and coordinates with Police, Family and Other staff as required to place client when necessary.

Supervision:

Provides daily documentation of work performed (e.g.
Informed Consents, Assessments, Treatment Plans & Reviews, Case notes, Discharge Summaries)

Provides clinical consultation to students/volunteers and Registered Interns as assigned by Manager.

Manages Resources:

Coordinates with client's case manager for client support services as needed.

Facilitates drug urinalysis for court mandated clients following agency procedures.

Coordinates court referred programs by writing reports and progress notes as required.

Inputs client information using specific software as required.

Provides clients with information about bill-coverage, services and procedures as required.


Performs quality assurance reviews monthly achieving a minimum score of 95%.

Participates in staff training sessions as required by the agency.


Community Involvement:

Participates in agency developmental activities like AIDSWALK Miami and events as required by agency.

Culture of Service: 3 C's Compassion

•Greets internal or external customers (i.e.
patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

•Listens to the internal or external customer (i.e.
patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

•Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

•Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

•Prioritize internal or external customer (i.e.
patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP).

Contact Responsibility

Responsibility for internal and external contacts is important.


Physical Requirements

This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/ visual acuity and vision for close work.
Frequent walking, standing and exposure to blood borne pathogens.
Occasional bending, stretching/reaching, exposure to hazardous materials and driving may be required.
Work is performed in office, virtual, and medical settings.


Other

Participates in health center developmental activities as requested.

Other duties as assigned.