Company Description Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communccation journey.
Job Description
Purpose: The Benefits Reporting Specialist is responsible for providing support to the Funding, Trial Coordination and Client Navigator Teams and to customers working with Lingraphica. This role includes cross-team collaboration as well as interacting with Lingraphica customers, including but not limited to people with communication challenges, caregivers, and Speech-Language Pathologists (SLPs).
Essential Duties & Responsibilities:
Report insurance benefits, trial requirements, and assist customers in overcoming financial obstacles
Facilitate completion of Good Faith Financial Assessments
Reviews completed Good Faith Financial Assessments and reports results internally and externally
Follow up with customers to ensure good communication and accurate information
Assist customers with questions about their benefits
Maintain company standards for CRM procedures
Assist other members of other teams as needed
Collect and report on key metrics within the Funding Team
Performs other duties and special projects as assigned
Qualifications
Skills, Competencies, and Experience:
General knowledge of Medicare, Medicaid, and commercial insurance
Ability to deliver a superior customer experience
Strong phone skills
Maintains a calm and professional demeanor when assisting customers
Ability to identify and address the needs of customers; offer meaningful and timely information in response
Proactively report trends and customer feedback, and recommend/implement creative solutions
Strong communication skills with both external customers and internal departments
Workload flexibility, open to change, and the ability to prioritize tasks
Ability to adjust to the needs of people with disabilities
Education and Experience
High School Diploma or GED required.
Bilingual (English/Spanish), required
Associates Degree or equivalent combination of education and experience, preferred
Proficiency with HubSpot, Office 365, Zoom, preferred
1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred
Additional Information
Travel Requirements:
Travel to Lingraphica's home office and to cities within the continental United States for company related meetings and conferences required 2-4 times per year.
Work Environment & Physical Demands:
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation.
Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To learn more about Lingraphica, visit: www.lingraphica.com!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.