Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join a $4B global business services firm recognized as a "BEST PLACE TO WORK" in 2023!!! We are looking for a full-time Account Manager . This is a remote opportunity.
Job Responsibilities
Working with a variety of clients to implement the technology platform, and launch and sustain a successful website
Providing client training on product features, tools, and developing documentation to facilitate training opportunities
Working closely and coordinating with various internal departments
Providing clients with ongoing support for use of technology, understanding of product capabilities, and public health expertise
Developing guides and client materials, including online & offline content
Assisting with Quality Control processes for new product releases
Crafting communication messages and client updates
Data entry and maintenance of Customer Relationship Management software
Managing contract renewals process and capitalizing on opportunities for growth
Supporting additional projects as needed
The ideal candidate will have the following skills and characteristics:
Familiarity and comfort with public health concepts, data analysis, methods to assess needs and plan, develop, implement, and evaluate public health programs
A strong understanding of healthcare and community organizations as related to the implementation of public health programs and services
A self-starter; ability to lead and manage internal projects
Excellent interpersonal communication and time management skills
Strong presentation skills
Ready to quickly integrate and support a strong team of public health and technology professionals
Proficiency in Microsoft Office required
Experience with HTML desired, but not required
Candidates must have a Master's degree in Public Health, Healthcare Administration, Public Policy or related, or comparable role as well as Pub Health exp.
Day in the life of Account Managers
Most of an Account Manager's day is centered around client communication. Each account manager is responsible for a group of clients, and the most important aspects of the account manager role are ensuring that clients meet their goals, understanding how to best use the platform.
Another part of the Account Manager's role is collaborating across teams to provide feedback from clients, share ideas, and to work on projects supporting community health improvement efforts.
Additionally, account managers are responsible for tracking client account activity. This is crucial to maintaining organization across the life of the accounts and ensuring clarity across departments as to the account status.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $75K-$100K.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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