Description
Position at Caltronics
"You don't build a business. You build people, and people build the business."
At Flex Technology Group, and our family of companies, we put people first. Join us and you'll find that the focus is all about you. You're recognized and treated as an individual. Your development is unique to you - tailored to your own wishes and needs - and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
Caltronics, a Flex Technology Group company, is looking for a Filed Service Technician to bring their copier/printer service experience to delight our customers. You don't have experience; we will train the right person. In this role, the Field Service Copier Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products. The pay range for this role is $25.00-$31.00 an hour.
What you will do:
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
Troubleshoot and fix copiers/printers for an assigned geographic area of customers
Analyze customer needs, recognize business opportunities, and influence sales volume growth
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
Complete all administrative aspects of the job on time and error free
Provide accurate feedback with call close information, part usage reporting, and customer meter readings
What we're looking for:
Mechanical and electrical aptitude and demonstrated skills
Knowledge of basic networking
1-2 years' related experience preferred, if not we will train you!
Possess excellent customer service and communication skills
High School Diploma required, or GED. Electronics or Computer Associates Degree preferred
Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
Must be at least 21 years of age, with a valid driver's license issued in your state of residence, and have a reliable vehicle with a clean driving record.
Caltronics, a Flex Technology Group company, provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.
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