Description:
The Customer Care rep acts as a cross-regional support within the Customer Care Manager (CCM) team, centralizing all dispatch processes for freelance chefs and service providers. In addition, she/he will manage all Return Goods Authorizations (RGAs) by the Signature Authorization policy. The centralized function of Customer Care rep. within the full customer care process will provide efficiencies, standardization, and analysis to the dispatch tasks.
• Dispatch Certified Chefs (RCCs) as requested for start-up training
Enter 30-40 orders a day
• Dispatch Service Providers (RSPs) as needed for site certifications, installations, and commissions
• Process and follow up with Return Goods Authorization requests to ensure timeliness from all parties, acting as liaison with the North America Distribution Center (NADC) and BTX to coordinate shipments to the NADC
• Process chemical orders for assigned accounts (i.e., Ecolab) and as needed to support the CCM team
• Developing and coordinating standardized operating procedures for dispatch processes
• Exchange with CCM team members and managers to analyze and develop best practices
• Backup CCMs as needed for orders
• Participate in all required company programs and activities
• Cultivate relationships with external partners (RCCs and RSPs) and internal partners (warehouse, RTMs)
• Other duties as needed
Skills & Qualifications:
Must Haves:
2+ years of corporate office experience using an ERP/CRM (SAP Preferred)
Order Entry - 50+ orders in a day
Ability to calculate and work with figures and amounts such as distances, times, and dates
ERP: SAP, JD, Oracle, or any other erp.
Basic Microsoft Excel experience
TESTING: Typing test and Microsoft Excel
Nice Haves:
Salesforce.com
Associate's degree or equivalent experience is preferred
Spanish, German and other languages are advantageous
Ability to apply concepts of basic algebra and geometry
Soft Skills:
Ability to define problems, collect data, establish facts, and draw valid conclusions
Personable with good relationship-building skills
Superior writing and editing skills
Strong verbal presentation, questioning, and listening skills with the ability to effectively present information and respond to questions from diverse groups of people.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
