(1) Core Competencies by Job Grade
Ability to Take Action: Take action under supervisor advice, with a proper understanding of the company's and the business' policies, objectives, and strategies.
Planning Ability: Increase specialization related to business under your purview, and under supervisor advice, support others in making plans.
Communication Ability:
1) Reports, communicates, or discusses matters with supervisor at appropriate times.
2) Engage in smooth communication with colleagues and elevate teamwork.
Ability to Pursue Innovative Changes:
1) Rather than be locked into the ways things have always been done, carry out your work while keeping yourself mindful of whether further improvements and innovations are possible.
2) Continue to take action day by day towards developing and elevating your strengths, rather than be content with yourself as you are.
3) Be mindful of PDCA (Plan, Do, Check, Act) in all things, and proactively improve and innovate work operations through repetition of this cycle.
Knowledge & Experience:
1) Take in and utilize expert knowledge, technique, and know-how needed in carrying out the business tasks under your purview.
2) Dependably acquire knowledge effective in carrying out the business tasks under your purview, and gain a correct understanding of the information under supervisor's advice.
Customer Service Ability: Provides a speedy yet sincere response to inquiries and complaints from clients and trading partners (or employees).
Observance of Compliance Rules:
1) Have an awareness of compliance and adhere to company rules and schedules.
2) Behave with sincerity, fairness, and honesty whether you are inside or outside the company.
3) Adhere to attendance rules (tardy, time away, leave of absence).
(2) Core Competencies by Department/Branch:
1) Assist with contribution to our company growth utilizing IT knowledge and skills.
2) Stay up to date with the latest technologies and advise our teams with potential use or implementation of new technologies.
3) Do not overlook the flaws in the system.
(3) Primary Roles and Responsibilities:
1) Helpdesk: User support with software and hardware.
2) Server maintenance: System updates, Backup, test, troubleshoot, diagnose.
3) Inventory: Keep track of all IT assets including warranty, insurance, S/N, Make, Model.
4) Expense processing: Responsible for expense payments and record keeping.
5) Project support: Support IT section and other departments with IT-related projects.
6) Support overall IT operations not limited to tasks mentioned above.
(4) Physical Requirements & Working Environment:
1) While performing the duties of this job, the staff is regularly required to sit, stand, walk, talk and/or listen. Use hands to pick-up, handle, carry, and reach with hands and arms.
2) The staff must occasionally lift and/or move items up to 20 pounds.
3) Specific vision abilities required by this job include close vision and ability to adjust focus.
4) The noise level in the work environment is moderate (Ex. Working in a business office with computers, printers, and telephones).
5) The staff may be required to travel for business and/or work beyond normal business hours when necessary.
(5) Minimum Requirements:
1) Language skills:
· Ability to effectively respond to questions from customers, management, staff, and the general public in English and Japanese.
· Ability to communicate verbally and in writing to individuals and groups in English and Japanese.
· Ability to write reports and procedure manuals in English and Japanese.
2) Mathematical Skills:
· Ability to calculate figures and amounts such as discounts, interest, commissions.
3) Reasoning Skills:
· Ability to apply knowledge and sense of understanding to carry out detailed written or oral instructions.
· Ability to deal with problems involving a few concrete variables in standardized situations.
4) Other skills:
· Must be tactful, mature, flexible and able to successfully respond to multiple work pressures.
· Must be able to use a computer and applications software such as Microsoft Windows/Office etc.
(6) Work Experiences:
· 0-2 years or more of related knowledge and experience.
Job Category
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