Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service . T he Division of Child Support Services (DCSS) is seeking candidates for the position of Bilingual Child Support Services Agent Supervisor for the Communication Center. Must be able to speak FLUENT English and Spanish. This is a telework position. Note: Compliance with the State of GA teleworking policy requirements and maintenance of high-speed internet access are requirements for persons approved to telework. JOIN OUR TEAM!!! Pay Grade: I
Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises a unit to establish and enforce child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Roles and Responsibilities: Manages casework functions within the Child Support Services office or unit. Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive complex cases. Provides human resources management direction to assigned staff. Performs administrative assignments as required for the efficient operations of the unit. Coordinates and participates in local and statewide project, as requested. Performs other professional responsibilities as assigned by manager, director or leadership team. Core Competences: Home-based technology that is equipped with a Windows-based operating system and high-speed internet access in order to receive the agency's software applications required for candidates approved to telework. Compliance with State of GA teleworking policy requirements. Excellent oral, written, analytical, presentation, and interpersonal communication skills. Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment. Bachelor's degree from an accredited college or university AND Two (2) years of relevant experience. OR High school diploma or GED AND Four (4) years of relevant experience, Two (2) years of which at an advanced/supervisory level. OR Two (2) years of experience at the lower level Client Support Services Agent 3 (SST062) or position equivalent. Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience: Bachelor's degree or above in a related field from an approved, accredited college or university AND Three (3) years of child support/enforcement case management work experience. Associate's degree in a related field from an approved, accredited college or university AND Four (4) years of child support/enforcement case management work experience of which Two (2) were at the level of DCSS Agent 2 (or comparable position) based on the State of Georgia Position Clarification Structure. Two (2) years of experience as an DCSS Agent 3 or Agent 4 with Georgia DCSS or Three (3) years of continuous experience as an Agent 2 with Georgia DCSS. Must be Edge trained. Must be $tars System proficient. For more detailed information about the Georgia Department Human Services Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: .
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
