We are so excited that you are reading this and hope that you will decide to apply!
As an Optima customer support representative, we believe in human-centred, high-quality customer experiences. Using chats, phone calls, and emails as working tools, you'll be there to listen, support, and problem-solve for Optima customers.
We offer full-time inbound customer service roles, where the hours of operations are traditionally between 8am and 8pm, from Monday to Saturday. We are currently seeking full-time candidates.
Optima is the place for you! We are a client-driven, people-focused organization that thrives on having our people initiate creative and innovative ways to enhance the customer service experience to the next level!
Benefits of joining Optima: Flexible schedule from 8am to 8pmFriendly and collaborative teamReferral program (Refer someone to work at Optima, and we will reward that!)Opportunity to grow within the company and challenge yourself in different rolesPotential to become a Licensed Insurance AdvisorPerks through the Perkopolis platform for Optima employeesWhat you will be doing: Answering inbound calls from our customersListening carefully to customers and personalizing their experienceResolving challenging situations while maintaining call controlSupporting your peers by working together and sharing winning strategiesYou're an ideal candidate if: Fluently bilingual in English and FrenchHigh school or higher education preferredCan adapt quickly to changing situationsAre motivated by helping othersHave mastered the art of analyzing and problem-solvingHave an appreciation of technologyHave already worked in the customer service industry, whether it be call center or retailWhat we offer: Full-time hoursBonus programs that are performance-driven3 weeks paid trainingContinuous support while in your roleEmployee Health Spending AccountAbout Us: Optima Communications International Inc. is a professional outsource contact centre providing customer service solutions to major Canadian corporations since 1992. We pride ourselves on our people and the close working relationships we have with long-standing clients, market leaders in Financial, Utilities, and Business Services. We've established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.
Location: Conveniently located in the Whitby Mall, spacious and bright open concept. The DRT is a 2-minute walk, located just outside our office building.
Our Invitation to you: For immediate consideration, please apply now.
Due to the volume of applications we receive, only those candidates selected for telephone interviews will be contacted.
Optima wishes you all the best in your employment search!
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