Bilingual Receptionist (English/Spanish)

Job Details Job Location
Dallas Children's Advocacy Center - Dallas, TX

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Day

Job Category
Nonprofit - Social Services

Description

The Dallas Children's Advocacy Center is seeking an experienced Bilingual (English/Spanish) Receptionist for our front desk to greet our clients.
Work hours: Monday-Friday, 7:30am-3:30 pm GENERAL DESCRIPTION: Under the direct supervision of the Assistant Director of Program Support, this professional participates in the work of the Center and the collaborating agencies on behalf of the child victims by coordinating the reception area and investigative waiting area for the client's safety and well-being, answering phones, and assisting with ongoing data entry.


ABOUT DCAC: The mission of the Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues.
DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse cases in Dallas County.


We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients.
Each year, DCAC serves over 13,000 children and their non-offending family members.


We are a national and international leader in the Children's Advocacy Center movement, recognized for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting-edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.


Everyone involved in DCACs work shares a common set of core values: The children come first in all that we do.
We operate as a seamless team.
Each of us acts with a servants heart.
In 2018, DCAC was named a Best Place to Work by Dallas Business Journal Essential Duties and Key Responsibilities: Manages and maintains the continuous flow of DCAC clients and guests by: Greeting and checking in clients by instructing where and how to sign in, then escorting the guests, clients and caretakers to appropriate waiting room, and notifying staff via email or phone.
Professionally and courteously answering the main phone line, route, and transferring calls accordingly.
Documenting all client contact calls in real time in the client case management database system after assisting clients and/or partners via phone.
Serves as point of contact for all building related questions via phone and in person for all clients, staff, partners, and visitors.
Observes and monitors clients and families via security monitoring system and stays aware of where clients and caregivers are at all times.
Manages and maintains front desk appearance and organization while also ensuring HIPAA regulations are followed.
Schedules all return trips and last-minute transportation requests for clients from therapists and family advocates.
Manages maintenance of building directory by staying in regular contact with Human Resources and Partners and updating directory regularly.
Documents accurately and in a timely manner, all client transportation rides in the case management database system, Efforts to Outcomes (ETO).
Documents accurately and in a timely manner, all clothes closet activity by agency Partners in the case management database system, Efforts to Outcomes (ETO).
Provides front desk overview and protocols for all new direct client services staff shadowing the front desk.
Training and Education: Participates in professional development training related to position.
Actively participates in on-the-job cross training with client service associate peer group.
Works with Performance Outcomes department to research and update missing client demographic information in the Efforts to Outcome database.
Employees who are bilingual (English/Spanish) are required to complete translation training through TIN (Translation Interpretation Network).
Completes all compliance trainings required by DCAC.
Other Duties: Attend bi-monthly team meetings.
Serves as back-up client services associate, by assisting with contact calls specific to either therapy or family advocacy department.
Completes document translation requests as received, such as therapy activity forms.
Tracks and orders all front desk supplies, including client intake forms, sign in sheets, client/visitor stickers, DCAC appointment cards, parent guides, etc., when supplies are low.
Interprets bilingual (English/Spanish) conversations for direct services staff and external partners when necessary.
Attends monthly employee staff meetings.
Attends agency wide mandatory meetings.
Qualifications Education and experience: High School diploma and at least 2-3 years working experience as a front desk receptionist with high client or patient traffic.


Language required: Bilingual, English/Spanish, reading and writing.


Knowledge, Skills, and Abilities: Knowledge of general administrative services responsibilities& duties Knowledge of office automation including email, fax, scanning, printing and internet usage.
Knowledge of common software and database systems related to administrative duties.
Knowledge and experience using a multi-line phone system.
Ability to be resourceful, flexible, possess a positive attitude, tact, good judgement, and cultural sensitivity.
Excellent customer services skills.
Ability to ensure accuracy and confidentiality in all work.
Ability to problem solve and critically think in fast-paced environment.
Ability to work well as a team member with staff, partners, community professionals and volunteers.
Ability to plan for and keep track of multiple tasks and duties.
Ability to demonstrate and provide great customer service in chaotic environments.
Skilled in time management, communication, organization, and attention to detail Skilled in Microsoft Office Suite (Intermediate) Skilled in handling escalated issues via phone and in-person.
Demonstrated ability to work with all levels of employees, board members, partners, and community.
WORK ENVIRONMENT: Work Location: All work must be performed in the office due to client confidentiality.


Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking.
Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).


Working Conditions: Work may be performed but is not limited to an office environment.


Essential Functions: This job description should not be interpreted as all-inclusive.
It is intended to identify the essential functions and requirements of this position.
The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


Core Values: Must demonstrate/live our organization's core values: 1.
Put the child first in all we do, 2.
Operate as a part of a seamless team, 3.
Work with a servant's heart.


DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


BENEFITS: 100% Paid Employee Health Insurance-PPO 100% Paid Employee Dental Insurance 100% Paid Short Term Disability 100% Paid Long Term Disability 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000) Vision Insurance through Superior Vision Pet Insurance through Nationwide Legal Services through Freshbenies Flexible Spending Account Dependent Spending Account Six (6) weeks' of paid Parental Leave Employee Assistance Plan (EAP) Health Advocate WellVia Teladoc Program 403b Retirement and Contribution Plan with up to a 4% employer contribution Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance Bilingual Stipend (English/Spanish) of $2,700 annually Cell Phone Stipend 10 Paid Holidays 2 Floating Holidays 14 Wellness Days 10 Vacation Days DCAC participates in the Public Service Loan Forgiveness Program (PSLF)