**Position Summary:**
Birdcall is a rapidly growing, technology-enabled, hip fast casual restaurant. Birdcall offers an all-natural, healthy dining experience that focuses on contactless ordering. Birdcalls goal is to make unbelievable food more accessible and affordable while giving back to the local communities that support us through the 1% program. These core values on guests, their dining experience and giving back extends throughout Birdcall's corporate culture.
The General Manager is responsible for the daily operations of the restaurant, including guest service, finance, inventory, safety, and human resources. The ideal candidate will have experience leading a team and working in a fast-paced environment. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. All restaurant General Managers are hired with the understanding that they can and may move in between any of our Birdcall stores. We are a fast-growing company, opening new locations and concepts each year which provides ample opportunity for growth.
This position is exempt and reports to the Director of Operation. Compensation for this position ranges from $65000-$75000 per year.
**Essential Duties and Responsibilities:**
All duties and responsibilities include, but are not limited to:
* Oversee and manage all areas of the restaurant and make final decisions on matters of importance to ensure that quality of work or service is maintained
* Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
* Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
* Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
* Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
* Responsible for ensuring consistent high quality of food served to guests
* Estimate food needs, place orders with distributors, liquor, linens, to go materials and schedule the delivery of fresh food and supplies
* Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
* Present and engaged with guests and staff at all times
* Ensure positive guest service in all areas including table touches
* Investigate and respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
* Ensure a safe working and guest environment to reduce the risk of injury and accidents
* Completes accident reports promptly in the event that a guest or employee is injured
* Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
* Recruit and Interview new hires on business practices. Provide and facilitate ongoing supervision, development and, when necessary, termination of employees
* Conduct orientation, explain the Restaurants Philosophy, and oversee the training of new employees, including onboarding, i9 documentation
* Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews
* Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts
* Provide leadership and direction to a team of people regarding operational and procedural issues
* Performs other related duties as assigned
**Supervisory Responsibilities:**
* Restaurant Staff
**Education and Experience:**
* Bachelors Degree or equivalent
* General Management- 1-2 years (preferred)
* Restaurant Management- Over 2 years (required)
* Knowledge of restaurant software: scheduling, inventory, POS
* Extensive Microsoft Office knowledge and proficiency
* ServSafe Manager Certification (required)
* TIPs (Training Intervention Procedures) Alcohol Certification (preferred)
**Competencies:**
* Problem solving/analysis skills
* Management and customer service experience, strong administrative skills, teamwork mindset
* Comfort working with budgets, payroll, revenue and forecasting
* Strong communications skills
* Ability to work under pressure, meet deadlines, and handle multiple tasks
* Adapt to change and be open to new ideas
* Flexibility to adjust to changing schedules
* Ability to keep up with the trends and innovations in the industry
* Professionalism and the ability to be discreet with confidential and sensitive issues
* Ability to work independently, assist with a variety of projects and be assertive as appropriate
* Ability to manage and develop staff and demonstrated ability to lead
**Physical Demands:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to safely and successfully perform the essential job functions
* Ability to maintain regular, punctual attendance
* Ability to perform all functions at the restaurant level, including delivery when needed
* Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion
* Work with hot, cold, and hazardous equipment as well as operate phones, computers, fax machines, copiers, and other office equipment
* Must be able to talk, listen and speak clearly on telephone and in person
**Physical Activity & Work Environment**
* Sitting, walking, and standing
* Using hands/fingers to feel or handle items
* Reaching, pushing, or pulling with arms/hands
* Climbing, balancing, kneeling, crawling, or crouching
* Talking or hearing, tasting or smelling
* Lifting, moving or exerting force on items between 10lbs and 100lbs
* Seeing color, seeing up close and long distances, use of peripheral vision and perceiving depth, adjusting and focusing vision
* Working outdoors in inclement weather both extreme hot and extreme cold
* Working indoors in an office environment
* Working in high places
* Working near moving mechanical parts and machines
* Working in cold, hot, or wet/humid conditions that are not weather related
* Working with toxic or caustic chemicals or agents
* Working in a loud environment
**Other Duties and Information:**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time with or without notice. Gastamo Restaurant Group is an Equal Opportunity Employer.
Company : Gastamo Group
Position : Birdcall General Manager
Status : Full Time
Shift : First (Day), Second (Afternoon), Third (Night)
Req # : 5809817
Date Posted : July 05, 2021
Location : 1535 East Evans Avenue, Denver, US, CO, 80210
Job Category : Restaurant Management
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