Summary
GENERAL SUMMARY:
Assists providers with examinations and procedures to serve the medical needs of patients with various health conditions in a professional, confidential and caring manner. Coordinates the flow of patients, phone calls, lab work and nurse visits to facilitate quality patient care and customer service goals. Provides professional care within the educational background of the Medical Assistant and in compliance with any applicable licensure/certification requirement and organization policy and procedures.
PRINCIPAL JOB FUNCTIONS:
1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Maintains flow of patients in accordance with time of appointment in order to avoid delays for the provider and undue waiting for patients.
3. *Keeps the exam rooms clean, disinfected and stocked with necessary supplies.
4. *Obtains vital signs, reason for visit and list of medications from patients and prepares patient for visit.
5. *Assists the medical provider with all examinations and procedures.
6. Schedules outpatient tests and procedures at hospitals by telephone in a timely manner; adheres to the referral process of the practice.
7. Schedules follow-up procedure/appointments and specialty appointments.
8. Updates patient demographics and immunization forms as needed.
9. Administers immunizations and medications as directed by medical provider.
10. Performs patient call processing as needed.
11. Assists with front desk duties as needed.
12. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
13. Participates in meetings, committees and department projects as assigned.
14. Performs other related projects and duties as assigned.
(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
1. Maintains clinical competency as required for Medical Assistant certification.
2. Knowledge of OSHA and HIPPA requirements.
3. Knowledge of healthcare processes and procedures in a medical office environment.
4. Knowledge of computer hardware equipment and software application relevant to work functions.
5. Knowledge of quality metrics.
6. Skill in organizing work to achieve clinic goals and meet patient/medical provider needs.
7. Ability to communicate effectively both orally and in writing with all patients, families, clients and staff.
8. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.
9. Ability to work as a team member.
10. Ability to problem solve and engage independent critical thinking skills.
11. Ability to maintain confidentiality relevant to sensitive information.
12. Ability to prioritize work demands and work with minimal supervision.
13. Ability to integrate new work processes and adapt to change.
14. Ability to exercise courtesy, tact and professionalism.
15. Ability to work in a fast-paced environment relevant to changing patient needs.
16. Ability to maintain regular and punctual attendance.
EDUCATION AND EXPERIENCE:
High School diploma or equivalency required. Certification as a Certified Medical Assistant (CMA), Clinical Certified Medical Assistant (CCMA) or Registered Medical Assistant (RMA) required. Graduation from a Medical Assistant (MA) program preferred.
OTHER CREDENTIALS / CERTIFICATIONS:
Basic Life Support (CPR) certification required. Bryan Health recognizes American Heart Association (for healthcare professionals), American Red Cross (for healthcare professionals) and the Military Training Network.
PHYSICAL REQUIREMENTS:
(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)
(DOT) Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or up to 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects including the human body. Ability to assist 100+ pound patients to exam tables and push wheelchair bound patients. Exposure to blood, waste, body fluids, communicable diseases, and aerosolized antiviral medications.