Opera Theatre of Saint Louis is hiring Box Office Representatives for the 2024 Festival Season.
The Box Office Representative is a temporary, part-time position responsible for providing outstanding customer service to Opera Theatre's patrons while assisting with ticket sales and patron inquiries leading up to and during the company's spring Festival Season. Successful candidates will be expected to work a variable, flexible schedule that includes a mix of daytime and evening hours on both weekdays and weekends, not to exceed 40 hours a week. The position may also be asked to perform other administrative duties related to the company's ticketing software, ticket sales, and front of house procedures. Expected length of employment is April 2024 through the end of June 2024.
Responsibilities IncludeProvide excellent sales service and thoughtful insights through all touch points for all Opera Theatre events including opera performances, lectures, special events, and pre-show picnics.Become a proficient user of Opera Theatre's Customer Relationship Management software (Tessitura) to accurately process sales and donations.Offer day-of performance support including ticket distribution and fast-paced customer service resolutions.Assist with mobile box office needs at off-site events as required.Help to maintain a clean and healthy work environment, ensuring current marketing materials are prominently displayed for patrons and staff.Assist with other box office projects as directed by the Associate Director for Audience Services.Customer ServiceOffer friendly and respectful customer service to all patrons and internal constituents in accordance with Opera Theatre's standards of service.Respond to patron inquiries and requests received across multiple channels, including phone, email, and in-person transactions.Maintain clear and accurate patron and sales records.Provide knowledgeable information about Opera Theatre while speaking with patrons, including background on shows, singers, company history, parking, dining options, and "how to" information for first time opera-goers.Experience & QualificationsHigh school diploma.1-2 years' experience in box office, customer service, or retail preferred but not required.Familiarity with Tessitura preferred but not required.Ideal Candidate ProfileFriendly and outgoing attitude.Excellent verbal communication skills and the ability to work as a team player.Ability to perform under pressure and maintain a professional demeanor.Aptitude for learning new computer software systems quickly.Strong attention to detail.Weekday, evening, and weekend availability.Compensation & HoursCompensation: $15 / hour.This is a temporary, part-time, non-exempt position.Variable schedule ranging from 15-40 hours a week, dependent on availability.To ApplyApplicants for the position are asked to submit a resume along with a cover letter that describes their interest in the position, and outlines their relevant experience and qualifications.
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