Branch Manager I

POSITION SUMMARY: Responsible for managing the daily operations and performance of a retail branch to include proper risk management and delivery of "Best in Class" customer service.
Responsible for implementing deposit acquisition strategies, consumer and small business lending initiatives, and non-interest income generation for assigned branch.
Coaches and develops all branch staff to ensure consistent execution of all branch initiatives, as well as achieving service and operational metrics.


Essential Duties and Responsibilities:

This list is not to be construed as exclusive or all-inclusive; other duties may be required and assigned.

Deliver "Best in Class" service by greeting clients upon entry to the bank, building rapport, and meeting their immediate need.
Manage and expand existing client relationships by offering additional bank services based on client needs.
Proactive daily contact with clients and prospects face to face or by phone to ensure superior service delivery and to identify additional financial needs.
Accurately perform new deposit account opening process with new and existing clients.
Ensure client authentication and proper onboarding for all new accounts to include providing all necessary disclosures and new account documentation.
Assist clients with enrollment process for electronic services to include online banking, e-statements, and mobile deposits.
Perform client service requests such as account reconciliation, address changes, stop payments, account closings, transfers, wires, and check orders.
Serves as a primary branch contact for client problem resolution.
Accurately process both basic and complex teller transactions as needed to include processing IRA contributions & distributions ATM, Night drop, and mail deposits & payments.
Coordinate with Branch Coordinator or Assistant Branch Manager to ensure proper management of all branch cash supplies and good cash management techniques are followed by all branch staff.
Attract & retain new client households by participating in outside business development activities and in-house marketing initiatives.
Responsible for the growth, servicing and profitability of branch deposit products.
Responsible for a Brannen Bank Branch with a deposit base of 25mm or less.
Responsible for a transaction volume of 3500 or less per year.
Responsible for the oversight of a moderate loan complexity and directly supervises a minimum of 2 full time employees.
Participate in civic, professional, business & community affairs, associations and groups to solicit and develop new consumer and small business households for the branch.
Promote Brannen Bank's positive public image in the community.
Responsible for consumer and small business loan origination and performance of branch originated loans.
Responsible for providing leadership and coaching to all members of the branch team to ensure "Best in Class" Service delivery and adherence to all regulatory and operational procedures.
Coach branch team to ensure attainment of all branch initiatives and employee development goals.
Responsible for adequately staffing branch.
Performance management of branch team to include: hiring, training, approving PTO, goal setting, completion & delivery of performance reviews and progressive discipline process.
Responsible for coordinating with Area Manager & Retail Market Manager to ensure internal processes are maintained with emphasis on managing operational risks.
Maximize operational efficiencies by managing expenses, policy violation losses and non-policy violation losses.
Adhere to operational and regulatory procedures as outlined in risk management policies and operating procedures.
This position requires the employee to conduct OFAC verifications as needed, report any suspicious activity, and adhere to the Bank's BSA/AML policies, procedures, and processes.
Responsible to attend Brannen Bank's in-house new hire required BSA training.
Satisfactorily completes all required Bank Secrecy Act, Anti-Money Laundering, and OFAC compliance training.
Complies with all regulations which apply to the scope of the position.
Client Satisfaction Maintain high expectations and standards for quality customer service Support bank goals Pleasant, respectful, and courteous in all interactions with clients and co-workers Staff Development Attend and participate in-service scheduled training, educational classes and meetings to maintain current and compliant with all regulations.
Satisfactorily complete all required Bank Secrecy Act/Anti-Money Laundering/OFAC compliance training and comply with all regulations which apply within the scope of the position Satisfactory complete all required BSA/AML, HR, and IT required compliance training.
Safety Report all accidents and incidents observed Identify emergency situations and respond appropriately Follow established policies and procedures for worker Report all hazardous conditions and equipment to supervisor immediately Operate all equipment in a safe manner.
General Responsibilities Complete all assigned tasks in a timely manner as instructed by supervisor Adhere to work schedules in completing and performing assigned tasks Cooperate with department personnel, as well as other bank personnel to ensure that services can be adequately maintained to meet the needs of the client Adhere to established employee policies QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and ability required.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION REQUIREMENTS AND EXPEREIENCE High School Diploma; Bachelor Degree Preferred Minimum 3 years of relevant banking experience Minimum 1 years supervisory experience Equivalent combination of education and experience 1 year of banker experience as an Assistant Branch Manager or Branch Manager; preferred KNOWLEDGE, SKILLS AND ABILITIES: Language Ability: Must be able to read, write, speak and understand the English language Mathematical Skills: Ability to add subtract, multiply, and divide in all units of measure, using whole numbers common fractions and decimals Ability to perform basic mathematical calculations; add, subtract, multiply, and divide.
Cognitive Demands: Demonstrated understanding to carry out instructions furnished in written, oral and diagram form Identifies and resolves problems in a timely manner Ability to prioritize and plan work activities Ability to organize tasks and work area Demonstrates an interest in working in banking.
Competencies: -Customer Focus - The ability to demonstrate concern for satisfying one's external and/or internal customers' needs

-Motivational Support - Enhance team's commitment to their work by recognizing and rewarding people for their achievements.
Demonstrates own commitment to a process by being personally present and involved at key events.


-Foster Teamwork - The ability and desire to work cooperatively with others on a team when employee is a member of a team; as a Manager the ability to demonstrate interest, skill, and success in getting groups to learn to work together.


-Business Acumen - The ability to look for and seize profitable business opportunities; willingness to take calculated risks to achieve business goals by staying abreast of business, industry, and market information that may reveal business opportunities; proposes innovative business deals to potential customers, suppliers, and business partners.


-Empowering Others - The ability to convey confidence in employees' ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; allowing employees freedom to decide how they will accomplish their goals and resolve issues.


ENVIRONMENTAL ADAPTABILITY Works primarily indoors in a climate controlled setting.