LendNation is currently seeking an energetic, positive, customer service driven individual to join our team as a Branch Manager. If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you!
This position will work at Store 0105 located at 941 S Cherokee Dr, Ste 8, Marshall, MO 65340.
This position will be responsible for: Conducting customer transactions while ensuring exceptional customer service is provided at all timesSupervising, coaching and training branch employeesManaging and controlling cash flow, auditing, balancing, and banking effortsMaintaining branch safety and security standardsDocumenting, resolving, or referring customer and associate comments and complaints to obtain proper resolutionMonitoring and reporting branch financial performance and meeting all branches' operating, profitability goals and objectivesLeading collection efforts on past due loansEnsuring loans are in compliance with company and federal, state, and local laws.The ideal candidate will have: Excellent customer service and time management skillsExcellent written and verbal communication skillsA minimum of 2 years of experience in a management roleAbility to train, coach, and develop employeesExperience in customer service/banking/cash handling/collections preferredSafe, secure, reliable transportation and a valid Driver LicensePredictable and reliable attendance is an essential requirement of the positionAbility to work with minimal supervisionMust be at least 18 years of ageMust have proof of eligibility to legally work in the United StatesBilingual is a plus!BENEFITS: 401(k)Employee assistance programHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceABOUT THE COMPANY QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30 years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers underserved by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation, Title Cash and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCHI's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas (a suburb of Kansas City). QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings, Title Cash and LendNation) at our website www.qchi.com/company.
QCHI / LendNation / Title Cash is an Equal Opportunity Employer.
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