Performs assigned responsibilities in conformance with established Bank strategies, policies and procedures. Committed to providing excellent customer relations and maintains a strong local community presence. Committed to leading, coaching, and developing a team of successful branch banking professionals.
All managers of BankNewport are expected to support Bank wide efforts designed to understand, measure, monitor, reduce, control and report risk in the most efficient and cost-effective manner. Risk management includes but is not limited to compliance risk, credit risk, liquidity risk, market risk, operations risk and systems risk as well as attention to physical building safety and security.
Manage team members in all aspects of sales, service and operations in accordance with the Bank's "Core Competencies" and sales program. Perform any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Principle duties involve coaching to achieve sales excellence and ensuring the delivery of world-class customer service. Branch Managers must have a strong sales and service orientation and demonstrate an ability to lead,motivate, and build engagement with others.
Participate fully in the bank's sales initiatives and sales process. Consistently strive to achieve and exceed sales goals. Provide leadership and effective sales coaching to team. Actively engage and promote all sales activities i.e. Check-Ins, Huddles, Skill Builders, Result Coaching. Model effective sales process.
Ownership for sales lifecycle and branch business development– from Lead generation to Closure.
Determine and execute a Branch sales strategy in accordance with the Bank's overall strategy and operational objectives.
Determine critical success factors for new customer acquisition, negotiate and close business to ensure that Branch Sales goals are achieved.
Building a winning and engaged team. Coach, train, and develop branch staff towards role and career development.
Meet branch sales targets in the defined market and business segments/industries.
Develop and maintain a network within the community to enhance the visibility of the Bank and to build a strong referral source for new potential business; participate in community events to build the Bank's brand and establish network
Establish working relationships and communication routines with BankNewport business partners to meet customers' needs.
Ensure branch operational integrity. Compliance with all branch policies and procedures.
Provide consistent quality customer service to both internal and external customers that meet or exceeds established standards.
Engage in and promote all sales activities i.e. Check-Ins, Huddles, Skill Builders and Results Coaching Perform related and unrelated duties as may be required.
Bachelors Degree or its equivalent in retail management experience.
Minimum 3 to 7 years' experience of verifiable success in Banking Services Sales.
Excellent selling skills required in order to achieve Branch Sales Goals. Strong knowledge of banking products / banking services.
Proven track record in meeting sales goals, ability to meet deadlines and branch goals. Previous experience in business development or leads generation preferred.
Ability to address small groups of people in order to effectively sell bank services.
Proven sales management experience with strong ability to supervise and instruct.
Individual must be proficient with technology and Microsoft Office, specifically word and excel.
SUPERVISORY SCOPE: Up to 11 reports
INDEPENDENT ACTION: Establishes short-range plans and objectives within scope of Bank-wide policies and goals. Consults with Director of Retail Banking regarding policy interpretation or exceptions.
BANKNEWPORT CORE VALUES We celebrate individuality We empower employees to be creative problem solvers We invest and take the time to really get to know our customers We commit to serving the financial needs of Rhode Islander's Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
