Business Analyst - Coordinated Care (Medical Center)

Overview

At Houston Methodist, the Business Analyst is responsible for facilitating within the organization, acting as a bridge between the client, stakeholders and assigned team. The Business Analyst is assigned to projects of intermediate complexity and scope. Responsible for identifying the business needs of clients and stakeholders to determine solutions to business problems. Responsible for requirements development and management. This includes producing, analyzing, validating and documenting business, organizational and/or operational requirements. Analysis includes but is not limited to financial analysis, quality assurance, organizational development, testing, training, and documentation development. The Business Analyst works to ensure that all business requirements are addressed in the implementation of a given product, project or effort.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:

INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

Practices the Caring and Serving Model
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
Displays cultural humility, diversity, equity and inclusion principles
Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, contact information, system availability, and information.
Acts as liaison between the customer and the technical team facilitating requirements gathering sessions, set expectations and coordinate team members utilizing teamwork and collaborative skills.
Engages customers and elicits requirements using various methods in design and development in conjunction with developers to document business case/scope/plan, business/functional requirements; including specifications for package solutions, and/or software development.
Partners with assigned Project Manager to support all phases of project implementation.
SERVICE ESSENTIAL FUNCTIONS

Facilitates gathering and documenting requirements, business rules and other related documentation.
Decomposes business and user requirements into complete, concise and consistent functional requirements suitable for use by the developer.
Develops clear messaging to customers and management on plans for issue resolution, status updates and their effect on the department to customers.
Coordinates discovery, planning and follow up sessions with key customers.
Participates in resolving system outages, disaster management and change control.
QUALITY/SAFETY ESSENTIAL FUNCTIONS

Ensures the quality and integrity of data collected for decision making and works with the other areas of the organization to ensure consistency as applicable. Ensures information is consistent, accurate, relevant and timely.
Performs required testing and quality assurance to ensure solutions delivered are defect free and of high quality.
Participates in setting, monitoring, and meeting SLAs with customers. Develops detailed system test plans, execute system test cases and provide issue tracking and consolidation. Manage a coordinated User Acceptance Test (UAT) effort.
FINANCE ESSENTIAL FUNCTIONS

Utilizes department resources and supplies effectively and practices good time management. Helps minimize excess cost(s) by assisting and recommending solutions in achieving organizational objectives.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Proposes solutions to facilitate constructive discussion within the team to arrive at the most optimal solution. Uses internal and external resources to stay up to date with new technologies and trends.
Proactively manages own professional development. Completes Individual Development Plan (IDP).

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

Bachelor's degree required, preferably in Computer Science, Business Administration, or related discipline
WORK EXPERIENCE

Three years experience supporting IT projects in an IT analyst role or similar function
Experience performing requirement gathering and documentation
Healthcare experience preferred
Experience in clinical, business or financial operations preferred
License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED

N/A
KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Ability to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information.
Ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
Ability to engage customers and technicians for the purpose of extracting discussion, ideas, opinions, and general contribution in individual settings, meetings, or to lead requirements elicitation workshops.
Ability to validate data obtained via other techniques and expose new areas for elicitation.
The ability to communicate information effectively to customers,vendors, managers, and technical staff.
Ability to work with a vast array of information gathered during elicitation and analysis and to cope with rapidly changing information and priorities.
Ability to help negotiate priorities and to resolve conflicts among customers, technologists, and management. Strong teamwork skills at all levels are critical.
Ability to evaluate, prioritize and problem solve a variety and multiplicity of tasks and ensure their timely and accurate completion. Also, the ability to work independently and take initiative in areas of responsibility.
General knowledge of health care operations desired. Knowledge and appreciation of business concepts and requirements as applicable to a large academic, research, and/or healthcare facility a plus.
Knowledge of project management tools preferred
SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform No
Scrubs No
Business professional Yes
Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

On Call* Yes
TRAVEL**
**Travel specifications may vary by department**

May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area Yes

Company Profile

Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.