Business Analyst

Job Announcement Serves as senior business and technical analyst in support of the department. This position supports complex systems on client-server, internet, intranet and cloud-based technologies. Serves as lead technical and business analyst for complex client server, intranet and web-based systems. Integrates business needs with technology solutions. Interacts with vendors, county Department of Information Technology (DIT) staff, other county agencies and users for identifying business needs through the final implementation. Provides input to department on automation strategies; assesses impact of automation; ensures continuity of business operations; ensures compliance with federal and state regulations. Serves as lead software administrator for multiple complex agency systems. Manages system set ups and completes installation of patches for both major and interim releases of code. Develops new application systems that provide additional functionality to corporate systems that are out of the scope of the current systems where a specific business requirement has been determined. Provides research and reports to management for budget, other internal and external requests. Communicates, updates, and advises management, other IT users and business users on technology issues. Develops and oversees work plans and schedules. May supervise contract programmer. Reports to the IT program manager in the department. Illustrative Duties (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.) Provides direction to align technology with organization's strategy, priorities, and business needs; Serves as lead system administrator for multiple complex interdepartmental systems in multiple environments on a variety of platforms; Develops the processes and policies to ensure compliance with federal and state systems and regulations; Oversees the evaluation and redesign of business processes to enhance business functionality and efficiency and to facilitate large-scale change; Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices; Manages the business process activities for the systems development life cycle for new and/or existing complex systems; Manages the development, implementation, interoperability, quality assurance, and security of systems; Identifies and maintains key performance measures for business processes associated with technical systems; Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members; Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions; Determines appropriate system life cycle techniques and methods for implementation; Supervises the delivery of training classes to user groups; Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems; Brokers services with DIT and vendors on behalf of customers; Coordinates multi-system solutions to clarify interdependencies so that systems interface seamlessly with each other; Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT's technology and service managers aware of user issues needing resolution; Stays abreast of technology changes. Required Knowledge Skills and Abilities (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering; Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment; Advanced knowledge of procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures; Advanced knowledge of principles, methods and techniques of information technology assessment; Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements; Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology; Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments; Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations; Considerable knowledge of effective project management methods, practices and techniques; Knowledge of effective supervisory methods, practices, and techniques; Ability to manage/administer multiple computer systems in a diverse computing environment; Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions; Ability to manage both small and large long and short-term projects under project timeline and resources; Ability to write computer program operating instructions; Ability to write effectively, including technical writing; Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans; Ability to understand how IT affects an organization and ability to link it to redesigned business processes; Ability to work cooperatively with technical staff and end users and establish and maintain relationships. Employment Standards MINIMUM QUALIFICATIONS: Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for 'Any combination, experience, and training equivalent to') Bachelor's degree in computer information systems, business administration, or related field; plus five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check and a credit check to the satisfaction of the employer. PREFERRED QUALIFICATIONS : Three years of demonstrated experience using databases such as Oracle and Microsoft SQL environments. Three years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system. Two years of experience analyzing technical data quantitatively and qualitatively, preparing complex reports, and presenting findings to non-technical senior managers. Two years of experience with government to consumer, financial or tax and revenue systems. One year of experience using R/SAS Software. Experience working with multiple customers, user agencies, and support teams on a single project. Experience with Cloud Technologies, SaaS Applications, Power Platform, CRM and SharePoint. Experience supporting complex Systems that have a large user base and are built on Client-Server or Cloud based technologies. PHYSICAL REQUIREMENTS : Work is generally sedentary. All duties performed with or without reasonable accommodations. This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.) SELECTION PROCEDURE: Panel Interview and may include a practical exercise. The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact for assistance. TTY . . EEO/AA/TTY. #LI-LD1