At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome solutions. And that's where you come in: We are seeking a Business Operations Specialist to join our Enterprise Systems team! This position will assist in the continual management and optimization of the company's processes and data to inform actionable insights.What you will be doing:Collaborate with customer facing teams to ensure the relationship between what is sold (contract subscriptions) and what is implemented (product instances) is accurately represented in source of truth systemsMeet with departmental business leaders to gather data to inform operational business process improvementsDevelop a comprehensive understanding of existing contract, subscription and product instance data and related processesImplement and iterate on success and quality assurance criteria to reference when measuring completeness of goals and ongoing accuracy of dataManage ongoing and sustainable operational processes that identify key responsibilities across departments and the specific procedures to be followed by each individual with ownershipMonitor day-to-day operations, report on performance, and recommend actionable improvements when necessaryIdentify and resolve operational issues and risk, optimize workflows and processesDocument and enable on process changes as they evolveBring enthusiasm and knowledge for data and data-related technologies to assist in providing cutting-edge analytical solutions to the businessHelp implement and define data "best practices" across the organizationWhat you will need to know/have:5+ years of relevant experience in business operations, data operations or similarExperience interacting across sales, customer experience, business analytics, technology teams and operationsExperience developing ongoing business processes to solve for complex, cross-functional challengesExperience gathering requirements for, designing and implementing data projectsExperience making well-informed decisions in complex scenariosExperience working, creating reports, and monitoring dashboards within a CRM system (Salesforce, etc.)Working knowledge and understanding of the business including finance, sales and renewalsWorking knowledge of data science concepts including statistics, data mining, and predictive analytics is preferredSelf-starter mindset that thrives on problem solving in collaborative environmentsGet in on all the awesome at Instructure:A fun, friendly, and helpful company cultureCompetitive compensationRestricted Stock Unit ProgramPrivate Medicover healthcare + cafeteria plan/SZEP cardEmployee Stock Purchase ProgramWellness motivation through PandaFitAn extra week off for the whole company every yearEmployee recognition program through MotivosityGoal-setting, proactive reviews, and internal trainingEmployee assistance programWe've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.All Instructure employees are required to successfully pass a background check upon being hired.
