Business Process Manager

Salary : $106,337.44 - $148,771.50 Annually

Location : Riverside

Job Type: Regular

Remote Employment: Flexible/Hybrid

Job Number: 24-86118-03

Department: Dept.
of Public Social Services

Division: Assistant Director - Admin

Opening Date: 09/24/2024

Closing Date: 10/8/2024 11:59 PM Pacific

ABOUT THE POSITION

The County of Riverside's Department of Public Social Services, Administrative Services Division, is seeking a qualified Business Process Manager to lead the Systems Design and Support team in Riverside.

The Business Process Manager will manage and provide mentorship to subordinate staff, including hiring, discipline, and development of both permanent and temporary staff.
They will delegate various projects to the team to ensure maximum efficiency.
The incumbent will understand and explore various systems and workflows within the department, collaborating with teams across divisions and functional areas to optimize processes, reduce waste, and maximize efficiencies.
Additionally, the incumbent will stay up to date on the Microsoft Power Platform, ensuring the team is trained on the newest upgrades, patches, and features.
The Business Process Manager will serve as a department subject matter expert for the Microsoft Power Platform and will collaborate with Riverside County Information Technology (RCIT) to maintain working relationships and stay informed on internal developments and needs.
The incumbent will also develop the team's expertise in Artificial Intelligence (AI) adoption, use cases, and applications, educating staff on relevant programs.
Additionally, the incumbent may be involved in the joint development of internally created AI tools (e.g., by leveraging tools such as CoPilot Studio).
Finally, the incumbent will be responsible for facilitating and implementing various changes in systems and work processes within the department.
This position will require the incumbent to travel to various department offices as needed.

The most competitive candidates will have prior experience working with the Microsoft Power Platform, including Power Automate and/or CoPilot Studio.
They should also have experience facilitating and conducting meetings with a variety of participants, including managers and executive-level staff.
Additionally, candidates should have held a lead or supervisory role on projects, where they were responsible for developing project timelines, providing updates to stakeholders, and ensuring deadlines were met.
Preferably, this experience will include supporting department or division-wide initiatives and the implementation of new technology and/or artificial intelligence.


At this time, the position offers the opportunity for a hybrid telework schedule based on business needs.
However, job expectations may require in-person interaction at times.
Telework arrangements may change at any time, and you will be expected to report to the office.


This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution.
Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.


Meet the Team!

The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.


EXAMPLES OF ESSENTIAL DUTIES
• Responsible for engaging the project team and site organization at all levels in the development of business systems to ensure implementation and timely deployment of project deliverables to achieve organizational objectives and efficiency.

• Determine project scope and establish functional work teams; oversee business systems and develop key performance indicators; collaborate with key stakeholders and core project team members to assess progress and ensure optimum results.

• Establish effective methodologies, standard operating procedures, and best practices for decision-making purposes; develop problem-solving techniques to enable individual team members to adapt to change and resolve issues throughout the business process life cycle.

• Facilitate communication by utilizing expedient methods and appropriate tools to efficiently disseminate relevant project plan information and evaluate accomplishments through the use of milestone markers; serve as the primary advisor and provide project leadership and business consulting expertise to assist key stakeholders with the deployment of modernized computing strategies, as appropriate.

• Identify the appropriate resources to assess the organization's training needs and requirements to support implementation and execution of the overall business systems objectives.

• Maintain the requisite knowledge and stay abreast of new technology, business best practices, governance, risk, and compliance; applicable laws and regulations that impact County operations in order to provide sound business process solutions and appropriate recommendations.

• Interview, train, and evaluate subordinate staff, as required.


MINIMUM QUALIFICATIONS

Education: Graduation from an accredited college or university with a Bachelor's degree, preferably with a major in information management, accounting, business or public administration, or a related field to the assignment.
(Additional qualifying experience may be substituted for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education).


Experience: Three years of professional experience, in which one year was in a technical lead or supervisor capacity, with subject matter expertise in business systems management, information technology management, program applications, business processes and procedures, financial reporting and data, or other accounting experience.


Knowledge of: The principles and techniques of supervision; the principles, practices, policies and procedures of purchasing and material management, inventory, , billing, accounts receivable, asset management, project/cost accounting, tax revenue, business processes and procedures, business management systems, budgeting and general governmental accounting.


Ability to: Plan, initiate, organize, direct, control and evaluate the work assignments of subordinates who routinely utilize complex financial systems; maintain work product conformance to program standards and objectives; read and interpret complex rules and regulations; apply legal and administrative accounting policies to general County systems; compose clear and concise reports, recommendations and correspondence; communicate in a clear and concise manner; establish and maintain effective working relationships with departments and subordinates; effectively delegate work to subordinates.


SUPPLEMENTAL INFORMATION Other Requirements
License/Certificate: Possession of a valid California Driver's License is required.


What's Next? Open to All Applicants
This recruitment is open to all applicants.


For questions regarding this recruitment APPLICATION INFORMATION Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires.
To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application.
For privacy reasons, it is recommended that you remove your social security information from the document(s).
A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.
The Veterans Preference Policy, C-3 is available here:

Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA).
Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above.
For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date.
Official or unofficial transcripts will be accepted.


If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services () or Association of International Credential Evaluators, Inc. ().


Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer.
It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons.
All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.


Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting.
(A felony or misdemeanor conviction may disqualify the applicant from County employment).
A pre-employment physical examination and background check may be required.


Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance.
Temporary and Per Diem employees serve at the pleasure of the agency/department head.


General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration.
Qualified candidates may be considered for future County vacancies.


Job postings may close without notice based on application volume.
Submit your complete application by the recruitment close date; no late applications are accepted.
Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants.
A description of job duties directly copied from the job classification or job posting will not be considered.


Please read and follow any special application instructions on this posting.
Click the 'Apply' link located on this page to submit your application.
For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at [redacted] or toll-free [redacted].


MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit.
Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.


Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits.
See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions.
The employee contribution is eight (8%) percent.
Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside.
The employee contribution is seven (7%) percent.
Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.
Effective July 1, 2023, the employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".


Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.


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