Department Summary
The Collaboration, Productivity, & Workplace Products team conceives, configures, monitors, defines, tests, delivers, monitors, optimizes, and refines Collaboration, Productivity, & Workplace products and application technologies, including but not limited to mobile and web applications, collaboration tools, CRM products, budget/financial management products, HR applications, and other services. This department also works to optimize user experience, address digital accessibility needs, and establish the highest standards of quality assurance and release management for UCLA's administrative applications and technologies.
Position Summary The Business Systems Analyst, Collaboration & Productivity Products will help define, test, and deliver Collaboration & Productivity products to maximize business value. The Business Analyst will conduct customer research and collaborate with key stakeholders across the organization to gather business requirements and help translate them into functional and technical requirements. Through the use of various analytical tools and methodologies, they will identify trends and opportunities that can drive innovation and efficiency in UCLA's technological offerings.
This role will also support the product team's delivery and sustainment of an excellent end-to-end customer experience. The Business Systems Analyst will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage Collaboration & Productivity products and applications. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications Three years experience in one or more of the following fields: computer science, computer information systems, BSA (Business Systems Analyst), or related field. (Required)Experience designing and documenting business processes and configuring application functions that include collaboration & productivity (or similar) cloud solutions. (Required)Experience conducting or facilitating requirement gathering interviews or sessions. Understanding of Lean and Agile methodologies. (Required)Experience utilizing analytics tools to measure success, present opportunities, and support decision-making. (Required)Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues. (Required)Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging. (Required)Experience working in higher education or a similarly federated environment. (Preferred)Five or more years experience in one or more of the following fields: computer science, computer information systems. (Preferred)Demonstrated ability to identify key issues critical to the organization's need and the success of a desired product, service and enhancement. (Required)Proven record of delivering end-to-end, user-centered products by considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities. (Required)Strong written and verbal communication skills and able to communicate technical information and ideas to a diverse community of colleagues and stakeholders. (Required)Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers. (Required)Strong organizational skills and able to balance competing priorities and support concurrent projects. (Required)Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required)Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Able to work with agility in a fast-paced environment. (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor's Degree in Business administration, organization development, communication, or public administration, or a related field, or equivalent combination of experience/training. (Required)Bachelor's Degree in Business administration, organization development, communication, or public administration. (Preferred) Special Conditions for Employment This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).
The anticipated pay range for this position is $103,500 - $115,000, annually; salary is dependent upon the skills and experience of the selected finalist.
NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Schedule
8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
Union/Policy Covered
99-Policy Covered
Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Business%20Systems%20Analyst%203%20(TBD_201)
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