Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. Position Scope To provide excellent guest service and a "wow" dining experience and anticipate guest needs. Assist in cleaning and resetting tables as well as maintaining cleanliness in common areas of the restaurant. Supply the restaurant with service equipment. Essential Duties & Responsibilities 1. The Hay Adams Handbook, the Departmental Standard Operating Manual and our policies and procedures are part of this Job Description. 2. Set up and stock assigned work area by following the Hotel service standards and procedures. Help server inspect stations for proper set-up and appearance. 3. Assist in clearing and resetting tables as they are used. 4. Assist in serving coffee, tea, water, bread, butter and other food and beverage in the dining room. 5. Assist server with all aspects of service as required. Maintain work area in a professional manner. 6. Clean service stations, fill ice bins and restock storage and fridge items according to established par levels. 7. Restock all necessary items during the course of the shift. Complete all side duties as assigned. 8. Assist with set up and breakdown of dining room facilities and buffets. 9. Retrieve china, silver, glassware and other stewarding items form stewarding. Polish those and stores equipment as designated. 10. Return dirty dishes to dishwashing area and retrieve clean ones from Stewarding. 11. Clean all spills and breakage immediately. Clean crumbs from tables and chairs. 12. Cleans restaurant collateral such as coffee brewers, highchairs and booster seats after each use. 13. Maintain floor areas to ensure they are clean and dry. 14. Report any damage or worn items in the dining room to manager. Make sure equipment and stock are kept clean, neat, orderly and in good working condition. 15. This position requires excellent guest service skills and an understanding that customer care has the highest priority. 16. Perform any other duties as required and directed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This job has no supervisory responsibilities. Education and/or Experience High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills Must have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization.
Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurements, volume and distance.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Ability The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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\nThe Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled