Call Center Agent

ESSENTIAL DUTIES AND RESPONSIBILITES Reports to Administrative Supervisor and Practice AdministratorGreet patients, answer phones Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day.
Scan insurance eligibility and document in patient accountDistribute information and forms, either paper or electronicPopulate new patient information into records and update information for existing patients.Scan documents into electronic health record as necessaryDisclose information when required, using appropriate guidelines and following HIPAA regulationsPerform routine straightening and cleaning of waiting room areasAttend staff meetings and complete mandatory in-service education/trainingPerform other duties or special projects as required or as assigned by management.
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