Call Center Assistant

Job Description:

Freeport-McMoRan is seeking a part-time Call Center Assistant to join our team in Philadelphia, Pennsylvania. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience and a strong desire to learn and grow within the company. The ideal candidate should be energetic, reliable, and possess excellent presentation and emotional intelligence skills.

Responsibilities:- Answer incoming calls and provide information to customers in a professional and courteous manner- Handle customer inquiries, complaints, and issues with patience and empathy- Transfer calls to the appropriate department or individual as needed- Maintain accurate records of all customer interactions in the company database- Assist with data entry and administrative tasks as required- Collaborate with team members to ensure seamless customer service delivery

Requirements:- High school diploma or equivalent- Excellent communication skills, both verbal and written- Strong customer service orientation and ability to handle difficult situations with grace- Proficient in Microsoft Office suite and data entry- Ability to multitask and prioritize tasks in a fast-paced environment- Must be detail-oriented and organized- Previous experience in a call center or customer service role is a plus

Benefits:- Medical coverage- Retirement plan- Training & professional development opportunities- Performance-based recognition and rewards

Working Environment:At Freeport-McMoRan, we value and recognize our employees' hard work and dedication. We provide a supportive and inclusive work environment where employees are rewarded based on their performance and merit.

Deadline to Apply:Interested candidates should submit their applications by May 29, 2024.

Equal Opportunity Statement:Freeport-McMoRan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.