**Job Title:** Call Center Assistant - Remote Work
**Company:** Johnson & Johnson
**Location:** Indianapolis, Indiana, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Overview:**
Johnson & Johnson is a leading health care company devoted to addressing the diverse healthcare needs of people worldwide. We are seeking a dedicated and resilient Call Center Assistant to join our dynamic team. This part-time position is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about providing outstanding customer service. As a Call Center Assistant, you will play a crucial role in ensuring our customers receive the support and information they need while embodying our commitment to quality and compassion.
**Responsibilities:**
- **Customer Support:**
- Respond to inbound calls and emails from customers efficiently and with empathy, addressing inquiries related to product services, order status, product availability, and account management.
- Guide customers through troubleshooting steps and assist in resolving technical issues related to our products and services.
- **Data Management:**
- Accurately document and update customer interactions in the CRM system, ensuring all information is current and reflective of the customer experience.
- Monitor and analyze performance metrics to identify areas for improvement in service delivery.
- **Problem-Solving:**
- Resolve customer complaints and concerns in a timely manner, employing strong listening skills and conflict resolution techniques.
- Escalate complex issues to the appropriate departments while maintaining communication with and providing updates to the customer.
- **Team Collaboration:**
- Collaborate with team members and departments to enhance the customer service experience, sharing insights and best practices.
- Participate in team meetings and training sessions to improve service strategies and product knowledge.
- **Compliance and Quality Assurance:**
- Ensure adherence to all company policies, procedures, and regulatory requirements during customer interactions.
- Maintain a high level of professionalism and confidentiality while handling sensitive customer information.
**Requirements:**
- **Education and Experience:**
- Associate's degree or equivalent experience in customer service or related field.
- Minimum of 3 years of experience in a call center or customer service role, preferably in a healthcare or pharmaceutical setting.
- **Personality Traits:**
- Resilient: Able to manage stress effectively and maintain composure in challenging situations.
- Dedicated: Strong commitment to providing exceptional service and support to customers.
- **Soft Skills:**
- Adaptability: Capability to adjust to changes in workload, customer needs, or company policies with a positive attitude.
- Time Management: Skillful in managing multiple tasks simultaneously and prioritizing workload to meet deadlines efficiently.
- **Technical Skills:**
- Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
- Basic understanding of healthcare products and services, with a willingness to learn more.
**Benefits:**
- Free accommodation provided for remote work setup.
- Comprehensive dental insurance.
- 401(k) retirement plan with company match options.
**Working Environment:**
At Johnson & Johnson, we believe in fostering a working environment that sparks creativity and motivation in our employees. Our commitment to inspiring greatness means that we support each individual in flourishing professionally and personally, making a meaningful impact in their roles.
**Deadline to Apply:**
Please submit your application by **October 6, 2024**.
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**Equal Opportunity Statement:**
Johnson & Johnson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
