**Job Title: Call Center Associate**
**Company: American Family Insurance Group**
**Location: Austin, Texas, US**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Job Description:**
American Family Insurance Group is seeking motivated and reliable individuals to join our dynamic team as Call Center Associates. This part-time position is perfect for entry-level candidates looking to start their careers in a vibrant, customer-focused environment. In this role, you will play a crucial part in delivering exceptional service to our valued clients, helping them with inquiries and ensuring their insurance needs are met efficiently.
**Key Responsibilities:**
- **Customer Interaction**: Handle incoming calls from customers and provide assistance with inquiries related to insurance policies, claims, and services.
- **Problem Solving**: Resolve customer issues by applying effective decision-making skills to analyze situations and offer viable solutions in a timely manner.
- **Information Management**: Maintain accurate customer records in our database, ensuring data integrity and confidentiality at all times.
- **Policy and Claims Assistance**: Guide customers through the process of understanding their insurance policies and provide relevant information on claims procedures.
- **Quality Assurance**: Ensure that all interactions meet company quality standards by following established protocols and guidelines.
- **Collaboration**: Work closely with team members and other departments to enhance workflow and improve overall customer experience.
- **Continuous Learning**: Stay updated on product knowledge, service offerings, and industry trends to better serve our customers and contribute to team goals.
- **Feedback and Improvement**: Provide constructive feedback on processes and customer interactions, helping to identify areas for improvement within the call center operations.
**Requirements:**
- **Education**: High school diploma or equivalent. Experience in customer service or a related field is preferred.
- **Experience**: At least 1 year of experience in a customer service environment, preferably in a call center setting.
- **Personality Traits**:
- **Reliable**: Consistently demonstrate dependability through punctuality and commitment to your work.
- **Motivated**: Exhibit a strong desire to excel in your role and contribute positively to the team's success.
- **Soft Skills**:
- **Decision-Making**: Ability to assess situations quickly and make sound judgments that enhance the customer experience.
- **Strategic Planning**: Capable of organizing tasks and managing time effectively to meet deadlines and service level expectations.
- **Technical Skills**: Familiarity with call center software and customer relationship management (CRM) tools is a plus, but not required; training will be provided.
**Benefits:**
- Free food
- Life insurance
- Company transportation
- Opportunity for professional growth within a supportive environment
**Working Environment:**
At American Family Insurance Group, we empower our employees by fostering a culture that encourages autonomy and independence. We trust our Call Center Associates to excel in their roles while providing exceptional service to our customers.
**Application Deadline: October 22, 2024**
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**Equal Opportunity Statement:**
American Family Insurance Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
