Call Center Associate

Job Description:

As a Call Center Associate at Jabil Circuit in Los Angeles, California, you will be responsible for handling incoming and outgoing customer calls in a professional and efficient manner. Your primary goal will be to provide exceptional customer service and support, resolve customer inquiries and issues, and promote customer satisfaction.

Responsibilities:- Answer incoming calls and respond to customer inquiries promptly and professionally- Make outbound calls to follow up on customer inquiries, process orders, and provide updates- Identify and escalate priority issues to the appropriate team or department- Maintain accurate and detailed records of customer interactions and transactions in the company database- Collaborate with team members to support overall department goals and objectives- Adhere to company policies, procedures, and quality standards at all times- Assist in special projects or additional tasks as needed

Requirements:- High school diploma or equivalent- Excellent verbal and written communication skills- Ability to work independently and as part of a team- Strong time management and organizational skills- Reliable and punctual- Customer service experience is a plus, but not required- Must be eligible to work in the United States- Bilingual (English/Spanish) is a plus

Benefits:- Visa sponsorship for qualified candidates- Company-provided equipment for work purposes- Parental leave options for eligible employees- Opportunities for growth and career development within the company

Working Environment:At Jabil Circuit, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where diversity is valued and all employees are respected and treated fairly.

Deadline to Apply:May 25, 2024

Equal Opportunity Statement:Jabil Circuit is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where every employee feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.