Call Center Customer Service Agent - Unlimited Growth Potential

We are in need of a brilliant Call Center Customer Service Agent to join our productive team at Moonlight Makers Marketing in Washington DC.
Growing your career as a Full Time Call Center Customer Service Agent is a fantastic opportunity to develop productive skills.
If you are strong in analysis, innovation and have the right experience for the job, then apply for the position of Call Center Customer Service Agent at Moonlight Makers Marketing today!

As a Call Center Customer Service Assistant, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience. You will play a crucial role in maintaining our company's reputation for excellent customer service. The ideal candidate is friendly, patient, and has strong communication skills. Key Responsibilities: Customer Support: Provide prompt, courteous, and effective customer service through phone and email channels, addressing customer inquiries, concerns, and requests.
Problem Resolution: Identify customer issues and work diligently to resolve them in a timely and efficient manner, escalating to supervisors or managers when necessary.
Product Knowledge: Maintain a comprehensive understanding of our products and services to provide accurate information and solutions to customers.
Documentation: Accurately document customer interactions, inquiries, and resolutions in the company's CRM system to ensure a complete and organized customer history.
Up-Selling and Cross-Selling: Identify opportunities to promote additional products or services to customers to enhance their experience and increase revenue.
Compliance: Adhere to company policies and procedures, ensuring data security, confidentiality, and compliance with relevant regulations.
Team Collaboration: Collaborate with team members and supervisors to share knowledge, best practices, and solutions for complex issues.
Continuous Improvement: Provide feedback on common customer issues and suggest process improvements to enhance overall customer satisfaction.
Qualifications: High school diploma or equivalent (Associate's or Bachelor's degree is a plus). Prior experience in a call center or customer service role is preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and professional under pressure. Proficiency in using customer relationship management (CRM) software. Benefits of working as a Call Center Customer Service Agent in Washington DC:? Excellent benefits
? Room for Advancement
? Generous Compensation