Call Center Manager

Job Description:

Interpublic Group is seeking a part-time Call Center Manager to join our team in San Antonio, Texas. As an Associate Level position, the ideal candidate will have at least 5 years of experience in call center management.

Responsibilities:- Manage and oversee the daily operations of the call center- Develop and implement call center policies and procedures- Monitor and analyze call center performance metrics- Provide training and coaching to call center staff- Ensure excellent customer service and satisfaction- Handle escalated customer calls and complaints- Collaborate with other departments to improve overall customer experience- Stay current on industry trends and best practices

Requirements:- Adaptable and resourceful personality traits- Strong problem-solving skills- Innovative mindset- 5 years of experience in call center management- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment- Bachelor's degree in Business Administration or a related field preferred

Benefits:- Retirement plan- Free accommodation- Paid sick leave

Working Environment:At Interpublic Group, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dynamic, collaborative, and always looking for new ways to innovate and improve. As a Call Center Manager, you will have the opportunity to make a significant impact on our organization and help shape the future of our call center operations.

Equal Opportunity Statement:Interpublic Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.