**Job Title:** Call Center Specialist - Remote Work
**Company:** LifePoint Health
**Location:** Seattle, Washington, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Overview:**
LifePoint Health is seeking a dedicated and motivated Call Center Specialist to join our team in a remote capacity. As an entry-level position, this role is ideal for individuals who are passionate about healthcare and customer service. The Call Center Specialist will play a crucial role in ensuring patients receive the highest level of service and support.
**Key Responsibilities:**
- **Customer Service:**
- Answer incoming calls from patients, family members, and healthcare professionals, providing accurate information regarding services, scheduling, and general inquiries.
- Respond to email inquiries with professional and timely assistance.
- Maintain a positive and empathetic attitude when dealing with patients, ensuring their needs are understood and addressed.
- **Data Entry and Management:**
- Accurately enter and update patient information in the system to ensure data integrity and compliance with HIPAA regulations.
- Document all interactions accurately and comprehensively to maintain a thorough record of communications.
- **Scheduling:**
- Assist patients in scheduling appointments and follow-up visits, ensuring optimal operational efficiency.
- Work collaboratively with other departments to manage and coordinate appointment timings and availability.
- **Problem Solving:**
- Tackle patient concerns efficiently while seeking innovative solutions to various issues that may arise.
- Use available resources to research inquiries and provide patients with useful information and assistance.
- **Collaboration:**
- Work closely with team members and supervisors to maintain a supportive and organized work environment.
- Participate in team meetings and contribute to policies and procedures that improve patient service delivery.
- **Continuous Improvement:**
- Seek feedback on performance and areas of improvement to enhance skills and knowledge.
- Engage in ongoing training sessions to stay current on protocols, services, and systems.
**Requirements:**
- **Education:** High school diploma or equivalent required; additional education in healthcare or customer service is a plus.
- **Experience:** No prior experience required; however, any internship or volunteer work in a healthcare or customer service setting will be considered an asset.
- **Technical Skills:**
- Proficient in using computers and various software applications, especially Microsoft Office Suite.
- Familiarity with electronic medical records (EMR) systems is a plus.
- **Personality Traits:**
- Resourceful: Ability to find quick and clever ways to overcome difficulties and connect patients with solutions.
- Adaptable: Willingness to adjust to new challenges, environments, and responsibilities in a dynamic setting.
- **Soft Skills:**
- Emotional Intelligence: Ability to understand and manage one's own emotions, as well as empathize with others, ensuring patient interactions remain compassionate and effective.
- Planning: Strong organizational skills to manage tasks efficiently and prioritize responsibilities effectively.
**Benefits:**
- Profit sharing opportunities
- Travel opportunities for professional development and training
- Employee discounts on health and wellness services
**Working Environment:**
LifePoint Health values inclusivity and mentorship. We cultivate leaders who foster an environment of support and learning to ensure our employees thrive both professionally and personally.
**Application Deadline:** September 29, 2024
**Equal Opportunity Statement:**
LifePoint Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
**How to Apply:**
Interested candidates should submit their resumes and cover letters through the LifePoint Health careers page by the application deadline mentioned above. We look forward to meeting you and potentially welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
