Call Center Supervisor Location: Fort Worth, TX Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.
Key Responsibilities: Leverage data-driven insights to oversee intricate processesManage performance metrics, policies, and proceduresIdentify opportunities to enhance customer service protocolsProvide valuable coaching, constructive feedback, and conduct performance evaluationsFoster a productive and achievement-oriented environmentQualifications: At least 1 year of experience as a customer service supervisor (REQUIRED)Background in call center environmentProficient in identifying and measuring core competencies and performance metricsPassion for supporting individuals facing health challengesAbility to make sound decisions amidst competing prioritiesExceptionally organized with acute attention to detailDriven and self-motivatedExceptional customer service, communication, problem-solving, and de-escalation skillsWhat We Offer: Medical, Dental, Vision InsuranceClear paths for growth and advancementCompetitive compensationNo cold calling or sales involvedGenerous PTO plus 10 major holidays off401K retirement planEmployee Referral ProgramAbout Serenity: Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.