Full Job Description
Company Description:
Quality Roots is the premier retail company serving Michigan's recreational cannabis community. We represent a team of highly experienced, knowledgeable professionals who have a long history of owning and operating local, family-owned businesses within the state of Michigan.
Through our unwavering commitment to the ethical, responsible operations of our businesses, our team has an unbroken record of success with several business ventures. Our companies have always demonstrated the highest level of professionalism and attention to service, and because of this, we have built long-term trust, loyalty, and support with employees, residents, city officials, regulatory bodies, and communities where our operations are based.
Position Summary:
Quality Roots is seeking an individual who has a vision, passion, and the ability to safely perform a high volume of deliveries while maintaining a positive attitude and high standards of customer service. Home Delivery Couriers/Dispatchers will be responsible for delivering products to adult customers at their residences along with coordinating and directing orders/deliveries from the dispatch office at the retail location. This is expected to be completed in a safe manner following any and all regulations for Home Cannabis delivery in the State of Michigan.
The first and foremost requirements of a Cannabis Delivery Courier/Dispatcher position are to safely operate a motor vehicle and efficiently transport cannabis products from our store to customers homes in a manner which is compliant with state guidelines. Candidates should be able to read and understand regulations and rules regarding cannabis state laws in order to perform their job duties. Although cannabis industry experience is not required, candidates should be enthusiastic about their work while delivering products and taking dispatch orders from customers with a positive attitude and a focus on providing quality customer service.
Responsibilities:
Safely deliver cannabis products and accessories to customers at their homes according to the rules and regulations of the state of Michigan
Be able to process orders as a dispatcher working from the retail location
Uphold high customer service standards while performing deliveries and taking orders as safely, quickly, and efficiently as possible
Maintain a clean and uncluttered delivery vehicle and work space at all times
Receive and maintain a correct count of cash and debit payments while on the road performing delivery duties
Skills:
Experience in delivery and/or cannabis delivery preferred
Experience working as a dispatcher, ex: setting up delivery stations, reporting deliveries, pulling customer orders from the sales floor, and applying sales to the POS system (this is not all of the job duties)
Ability to safely operate a motor vehicle while performing delivery duties
Cash handling and POS system, required
Basic math skills
Excellent communication skills, capable of building trusting relationships with customers and fellow employees
Ability to perform in fast-paced environments
Flexibility to work various shifts
Requirements:
Valid drivers license and a clean driving record
High school degree or equivalent
Must be 21 years or older
Reliable transportation (Quality Roots will provide vehicle for deliveries while on shift)
