at Lumen in Dover, Delaware, United States
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index ( CEI ) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role A Carrier Relations Manager is responsible for deploying a minimalistic architecture at least cost to secure maximum profitable revenue by managing contracts that drive profitable growth, outstanding customer experience, and protect LUMENs interests against all risks. Responsible for management of vendor colocation agreements which includes day-to-day tactical responsibilities, ordering and disconnecting of services, and maintaining an accurate database of services in North America. This position is in the Network Planning & Access Management group.
Work Location – US: Works From Home The Main Responsibilities + Communicates with, and coordinates delivery of, space and power to ensure optimal purchasing with other functional groups.
+ Manages vendor's performance of service expectations and commitments in the agreement.
+ Works with internal teams to identify areas of improvement, develops and implements the right solution with the vendor.
+ Communicates vendor capabilities to internal customers and manages vendor performance against those requirements.
+ Manages expenditures related to 3rd party collocation space and power, and tracks impact to network expense and operating expense budgets.
+ Manages spend with key vendors and monitors company's performance against buying plans and revenue commitments. Takes action to correct if spend is not in accordance with requirements.
+ Supports augmentations to existing 3rd party collocation sites by securing and processing required orders/amendments while providing estimated costs of various components on projects related to building additions or network expansion/integration projects.
+ Achieves savings against space, power and cross connects through term management, dispute identification and negotiation of embedded base of inventory.
+ Other duties as assigned.
What We Look For in a Candidate Basic Qualifications + Education: High School Diploma/ GED or 2 plus years of relevant job experience. Relevant job experience is described as job experience in similar industry
+ Experience: 5+ years
+ Analytical skills
+ Attention to detail with good organizational capabilities
+ Ability to prioritize with good time management skills
+ Strong ability to develop business relationships and business plans with each carrier that maximize buying potential for the company
+ Must possess a high aptitude for problem solving, be able to assess problems, research alternatives and pursue acceptable solutions while remaining within company guidelines
+ Proven to be innovative and able to reset priorities and effectively manage resources to meet Company objectives
+ Ability to effectively present and communicate ideas, solutions, etc. to others
+ Strong experience in contract management is required
+ Proficient use of Microsoft Office is essential (i.e. Excel)
+ Must be a strong multi-tasker and have experience coordinating across departments
P referred Qualifications + Education Level: Bachelor's Degree
+ Field Of Study: Contract Management, Telecommunications, Finance, or related field
+ Experience in 3rd Party Collocation
+ Experience in business management, financial management or the legal field
Compensation The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges $51410 – $68540in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$54110 – $72140in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$56820 – $75750in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$59520 – $79360in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 333245
Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range Salary Min : 51410
Salary Max : 79360
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline 05/17/2024
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