In conjunction with the RAICES team, and under the Program Manager, the RAICES Case Specialist will provide gender-specific services to young teens that are at risk. They will provide intensive 1-1 wrap-around case management to RAICES teens who need crisis intervention, counseling, advocacy, and mentorship. Support will be provided through resources and referrals to address barriers that disrupt youth's academic success and wellbeing.
Location(s): MNC Precita Campus
ESSENTIAL FUNCTIONS / RESPONSIBILITIES Provide intensive 1-1 wrap-around case management services to at-risk youth in RAICES programming, which includes crisis intervention, counseling, advocacy, mentorship, and/or information referrals.Provide unwavering support to youth and families by actively participating in case conferences and court sessions if needed, providing ongoing assistance, and helping clients address the multifaceted challenges in their lives.Work closely with the Community Assessment and Services Center to connect TAY/A to additional support services, eligibility and enrollment assistance, behavioral health services, support groups, employment, and reentry sources.Work closely with RAICES Group Facilitators, joining in school groups and workshops for enrollment, outreach, and services.Provide assessments of youth and develop the appropriate community services plan to reduce the crossover into higher levels of detention.Provide prosocial educational workshops and community services and other leadership and enrichment activities that help participants connect with each other and feel valued.Refer clients to additional support groups for at-risk youth, providing resources and information to troubleshoot and use critical thinking skills.Administer and implement surveys three times a year and quality assessments twice a year to gather information and data on improvement.Organize and maintain youth participants' files and documentation, reviewing information and documentation pertaining to clients and ensuring placement in appropriate files.Monitor school attendance and participation, conduct monthly school drop-in visits, and meet with each client for at least one hour per week.Attend to various administrative details, such as keeping informed of division activities, transmitting information, and ordering and coordinating supply and snack orders.Assist with behavior management strategies and ensure a nurturing atmosphere conducive to participant success.Ensure the safety and supervision of students, adhering to safety guidelines and reporting any concerns to management.Provide direct service and program support such as staff coverage and coordination of special events.Assist with administrative tasks and maintaining records of program participants.Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on program projects to successful completion, often with deadline pressures.Promote participation of students, school staff, volunteers, and parents.Participate in regular staff meetings and weekly meetings with the Program Manager.Support in developing and implementing tools and other methods to continuously improve quality, efficiency, and customer experience in all MNC Youth programs.Assist in special projects, activities, and events as requested.Support with the day-to-day operations of Programs as needed.Customer Service Provide exceptional customer service.Always represent the Organization in a professional manner.Safety Maintain personal safety, use personal protection equipment (PPE), and follow Company policies.Report all safety issues, accidents, or injuries to your manager as a matter of priority.Promote the health and safety of participants and follow safety and emergency procedures.Effective Team Member Ability to interact positively with team members.Ability to facilitate positive change.Partner with supervisor when necessary to address department issues or concerns.POSITION QUALIFICATION REQUIREMENTS Education: Preferred AS Degree with an emphasis in Social Work, Counseling, Psychology, Business Administration, or related field; Bachelor's Degree a plus.
Experience: Required 2+ years of nonprofit work experience and knowledge of trauma-informed, restorative, and harm reduction practices, with experience in a similar role supporting management.
Requirement: Current CA Driver's License, current auto insurance, and a clean driving record.Skills and Abilities: Independent thinker, excellent customer service skills, professional attitude, high level of personal integrity, maturity, and business judgment required.Able to multi-task, prioritize tasks, meet deadlines, do presentations, and maintain confidential information. Strong analytical skills and attention to detail.Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment.Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.Set priorities and standards of performance; develop plans by which work can be accomplished.Ability to maintain the highest level of confidentiality when dealing with client information.Physical Demands While performing the duties of this job, the employee is required to sit approximately 50% of the time, walk 30% of the time, and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
What we offer Pay Rate: $30.00 - $32.00 per hour
Benefits: Medical – Kaiser and CCHP / Dental – Principal / Vision – Vision Care / Life Insurance - $50,000 / 403b – 3% match / FSA / EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)
If you are seeking an organization that values, promotes, and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier, and more vibrant community that respects and celebrates its many rich cultural traditions, please apply.
We are an equal-opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
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