SUMMARY
Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.
ESSENTIAL DUTIES
Essential Duties include the following.
Other duties may be assigned.
Greets customers at the cashier window in a pleasant and professional manner.
Computes customer bills.
Receives cash, checks and credit card payments from customers; records amount received.
Makes change and issues receipts to customers.
Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
Reconciles cash drawer daily.
Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
Answers customer questions about service performed or products purchased, or refers them to someone who can.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Reconciles gas purchase statements.
Provides clerical and secretarial assistance to departments as needed.
Acts as backup to switchboard operator.
Maintains a professional appearance.
Keeps work area neat and clean.
Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate's degree (A.
A.)
or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.
A.)
from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent. REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.