JOB SUMMARY: To create a positive image of BrightRidge with each customer contact. To receive and post customers' payments to their account.
ESSENTIAL FUNCTIONS: Accept payment for monthly billing from customers and post to their account Balance day-to-day business to include tickets, checks, cash, money orders, and credit card payments Prepare bank deposits and turn in daily cash reports to the Lead Cashier. Open, sort, balance, and post payments from the night deposit box Direct customers to various BrightRidge Assist with the opening of mail Must possess general knowledge of NISC and Contact Must dem ons t r ate and c o nve y support in the Quality Service Progr am and the CS Standard of Behavior Promote BrightRidge services and initiatives. Adhere to company policies, directives, and procedures at all times. Must comply with BrightRidge Cash Handling Safety and Control Procedures. Assist residential customers with payment arrangements on electric and broadband services. Sit and stand at a computer while completing various cashier and other tasks throughout the day. Ability to mai n tai n r eliable, predictable, and r eas on a b le atten dance ADDITIONAL RESPONSIBILITIES: Provide Reception area coverage and assist with completing the daily front desk responsibilities. Cross-train in Account Services and assist in that capacity as needed Be available for after-hours problem repairs, outages, and scheduled work to include working fair share of all necessary overtime. Must mai n tai n a valid dr i v er s' license fro m the state of res i dence Perform other duties as requested or assigned; not limited to but to include clerical, collections, and special tasks/assignments. KNOWLEDGE, SKILLS, AND ABILITIES: Must be able to operate a 10-key calculator with speed and st possess P/C skills and be familiar with Microsoft Office products. Must be able to relate to all socioeconomic levels of people Must have the ability to communicate clearly and positively both orally and in writing Must know and u nde rs ta nd service policies and pr actice s of B r ightRidge . Must know the pr inciple s of positive customer contact , especially with d is grun tle d customers Must have know le d ge of data entry pro cedures Must be able to handle money efficiently and accurately Must possess strong face-to-face communication Must display a high degree of honesty, loyalty, and integrity PHYSICAL REQUIREMENTS: Work requires constant computer use which entails reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing, and hand/arm use for machine control operation. Left or right head rotation, forward and side head bending, walking, change of position, reaching across midline, stooping, and firm grasp is required. Majority of the day requires frequent standing, occasionally walking from one register to another, occasionally lift money trays weighing approximately 11 pounds, and exert static push force of 30 pounds to open/close vault door.
WORKING CONDITIONS: Work is pe rfor me d in an indoor climate-controlled office envi r onme n t with a ppropr iate li gh ti ng. Normal working hours may extend beyond standard hours of operation.
QUALIFICATIONS: High school diploma or equivalent r e q ui r ed One year prior experience in a Cashier position preferred BrightRidge wishes to be in full compliance with the A merican s w it h D i s abilitie s Act. In acco rd ance with the Act, we will make reasonable accommodati on to any person who needs such accommodati on, whether a new hire or a c urr ent employee , a ssu mi ng that the person is fully q uali f ie d for the pos iti on. These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, employees will be required to perform other job related marginal duties as required without a formal update of the job description. EEO/M/F/TNDFWP/VETS Job Posted by ApplicantPro
