Description Continental Properties is looking for a Centralized Leasing and Administration Specialist.
As the Centralized Leasing and Administration Specialist, you will provide administrative support that elevates the customer's experience, specifically during the move-in process with paperwork collection.
You will review customer information and demographics to ensure accurate data entry that informs Continental's future development opportunities.
You will communicate verbally and online with customers to support the move in process.
Additionally, superior customer service skills are needed when working with customers to follow up on concerns, leasing paperwork, and renewals.
You will communicate with onsite teams daily.
You will report to the Regional Director, Regional Vice President, or Portfolio Vice President and support multiple communities within their portfolio.
This position can work fully remote with a periodic visits to our home office in Menomonee Falls, WI and the communities you support as well.
Essential Responsibilities: Handle outbound and inbound communications with residents to collect move in paperwork including income verification, photo ID within 72 hours of application completion Review and confirm complete and accurate resident demographics on all new move ins; follow up with residents to obtain information Review leases 7 days before move in to confirm lease matches information entered in system; update and regenerate leases and follow up with resident(s) to obtain signatures Review all move in packets for accuracy no less than 48 hours before move in and countersign lease documents Communicate trends regarding document collection and data entry to appropriate Operations Leadership Work with others in operations to find solutions to risk and create policy and procedures as needed.
Additional responsibilities as assigned.
Skills for Success: Two or more years of apartment leasing experience preferred, data entry and administrative experience required Organization and time management skills will lead you to be successful in this role
Why You'll Love Life at Continental: Our award-winning culture fosters innovation and empowers our team members to lead.
Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential.
We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
Mental Health & Wellness: Your well-being matters.
We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
Balance: We recognize that balance varies for everyone, and we support our team members with that in mind.
Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
Learn more about recent Continental events here!
Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day.
Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
Performance Incentives: Reap the rewards with our enticing incentive programs, from commissions on new leases and renewals to quarterly and year-end bonuses based on community performance.
Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.