Job Description:
Becton Dickinson is seeking a detail-oriented and customer-focused Chat Support Assistant to join our remote team in Jacksonville, Florida. As an Entry Level position, no prior experience is required, making this an ideal opportunity for those looking to start a career in customer support.
Responsibilities:1. Provide chat support to customers, addressing their inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner.2. Utilize a variety of software tools and resources to assist customers and navigate through inquiries.3. Maintain a positive and professional attitude at all times, ensuring customer satisfaction and retention.4. Collaborate with team members and supervisors to continuously improve customer support processes and procedures.5. Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
Requirements:1. Independent and adaptable personality traits, with the ability to work remotely and effectively manage time and tasks.2. Strong decision-making skills and the ability to handle challenging customer interactions with professionalism and empathy.3. Basic people management skills to effectively communicate and collaborate with customers and team members.4. Proficiency in computer skills and willingness to learn new software tools and systems.5. High school diploma or equivalent.
Benefits:1. Profit sharing opportunities for eligible employees.2. Company-provided equipment for remote work.3. Joining bonus for new hires.4. Opportunities for career growth and advancement within the company.
Working Environment:At Becton Dickinson, we are committed to environmental responsibility and sustainable practices. Our remote team is encouraged to work in eco-friendly ways and contribute to our company's green initiatives.
Equal Opportunity Statement:Becton Dickinson is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
