**Job Title:** Chat Support Associate - Remote Work
**Company:** Booz Allen Hamilton
**Location:** Phoenix, Arizona, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Booz Allen Hamilton is seeking a dedicated and driven Chat Support Associate to join our dynamic team. As a remote part-time associate, you will play a pivotal role in delivering exceptional customer service through chat-based interactions. This entry-level position is perfect for individuals who are eager to start their professional journey in a collaborative and supportive environment.
**Key Responsibilities:**
- **Customer Engagement:**
Respond promptly and effectively to customer inquiries via chat, ensuring a satisfying experience and resolving issues in a timely manner.
- **Information Gathering:**
Analyze customer queries to gather necessary information and provide accurate and relevant solutions or escalate to appropriate teams as needed.
- **Issue Resolution:**
Utilize critical thinking skills to effectively troubleshoot issues, ensuring that each customer interaction is handled with professionalism and efficiency.
- **Record Keeping:**
Document all customer interactions in the company's CRM system, maintaining accurate records for follow-up and future reference.
- **Feedback and Improvement:**
Collect and communicate customer feedback to the relevant departments to assist in improving products, services, and processes.
- **Knowledge Maintenance:**
Stay updated on company policies, product information, and industry trends to provide accurate and timely responses to customer inquiries.
- **Team Collaboration:**
Work collaboratively with other team members to share knowledge, strategies, and solutions to improve overall customer satisfaction and service delivery.
- **Training and Development:**
Engage in ongoing personal and professional development opportunities offered by the company to enhance skills and knowledge in customer service and support.
**Requirements:**
- **Experience:**
Minimum of 1 year of experience in customer support or a related field, preferably within an online chat environment.
- **Education:**
High school diploma or equivalent; a degree in a relevant field is a plus.
- **Skills:**
- *Technical Skills:* Proficient in computer usage, especially with chat support tools, CRM software, and MS Office Suite.
- *Soft Skills:* Strong decision-making and critical thinking abilities, with the capacity to work under pressure and manage multiple tasks.
- **Personality Traits:**
- Dedicated and driven, with a passion for delivering high-quality customer service and support.
- Excellent listening skills and the ability to empathize with customers.
- **Availability:**
Must be available to work flexible hours, including evenings and weekends as needed.
**Benefits:**
- Travel opportunities to various company events and conferences.
- Company equipment provided to facilitate remote work.
- Paid overtime, ensuring that your dedication is recognized and rewarded.
**Working Environment:**
At Booz Allen Hamilton, we are committed to supporting our employees both personally and professionally. We provide a nurturing environment that encourages growth, development, and collaboration within our team.
**Application Deadline:**
Please submit your application by October 13, 2024.
**Equal Opportunity Statement:**
Booz Allen Hamilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
We look forward to welcoming you to our team as we strive to make a positive impact through our work!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
