Chat Support Officer

Job Description:AbbVie is seeking a dedicated Chat Support Officer to join our dynamic team in Phoenix, Arizona. As a Chat Support Officer, you will be responsible for providing exceptional customer service and technical support to clients through our chat platform. You will play a crucial role in addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:- Respond promptly and professionally to customer inquiries via chat- Identify and troubleshoot technical issues- Provide accurate and timely information to customers- Collaborate with internal teams to resolve complex problems- Maintain a high level of customer satisfaction- Strive to meet or exceed performance metrics- Continuously improve processes to enhance efficiency and quality of service

Requirements:- Bachelor's degree preferred- Minimum of 3 years of experience in customer service or technical support- Strong communication skills- Ability to multitask and prioritize workload effectively- Proficiency in using chat platforms and other technological tools- Hardworking and passionate about delivering excellent customer service- Strong problem-solving and planning skills

Benefits:- Retirement plan- Paid Time Off (PTO)- Travel & spending expenses reimbursement- Opportunities for career growth and development

Working Environment:At AbbVie, we foster a culture that encourages curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and continuous improvement. As a Chat Support Officer, you will have the opportunity to work in a supportive and inclusive environment where your contributions are valued and recognized.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement:AbbVie is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.