Chat Support Officer - Remote Work

Job Description:

We are looking for a Chat Support Officer to join our team at Graybar Electric. This is a full-time remote position based in Indianapolis, Indiana. As an Associate Level Chat Support Officer, you will be responsible for providing exceptional customer service via chat, resolving inquiries in a timely and efficient manner. This role requires a minimum of 4 years of experience in customer service.

Responsibilities:- Respond to customer inquiries and issues via chat in a professional and timely manner- Troubleshoot technical issues and provide solutions to customers- Document all interactions with customers accurately in the system- Collaborate with other teams to resolve complex customer issues- Upsell products and services to customers when appropriate- Meet or exceed performance metrics and targets- Provide feedback to improve customer service processes

Requirements:- Resilient and reliable with a positive attitude- Excellent persuasion skills and ability to analyze customer needs- Strong written communication skills- Ability to multitask and prioritize in a fast-paced environment- Proficient in using chat support software and CRM systems- Bachelor's degree preferred, but not required

Benefits:- Travel opportunities- Retirement plan- Profit sharing

Working Environment:At Graybar Electric, we value injecting a sense of joy and vibrancy into the work environment. We believe in fostering a supportive and collaborative atmosphere where employees can thrive.

Deadline to apply: May 24, 2024

Equal Opportunity Statement:Graybar Electric is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.