Chgo Road Ind Trk Mech JmDate: Aug 1, 2024
Location: Alsip, IL, US, 60803
Onsite or Remote: Onsite Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.
Troubleshoot, repair and perform scheduled maintenance on mechanical and electrical forklifts as well as other related material handling equipment based on customer needs and requirements in the field. Dedicated to customer satisfaction, responding in a timely, polite and professional manner. Find ways to save customers money on every visit, helping them keep their equipment up and running at the lowest possible cost.
Key Job ResponsibilitiesObserves all safety procedures both from our company and the customer's safety procedures. Always uses required PPE equipment, including steel-toed shoes. Follows all driving safety tips when operating Company Service Van.Meets with the appropriate customer operator/manager to identify the unit in need of repair to ensure the problem is understood. Expertly analyzes and diagnoses customer equipment problems and breakdowns.Makes appropriate equipment repairs or modifications to solve operating and performance problems as dictated by the analysis of the customer's equipment.Accurately and neatly documents on the work order (or tablet) the work performed, hour meter readings, serial numbers, model numbers and all information asked for.Records all customer comments made to you including compliments or complaints. Turns them into management so appropriate action is taken.Secures and maintains parts inventory in the company service vehicle.Promotes an atmosphere of goodwill and accountability between the company and the customer. Acts in a professional manner and provides a superior level of customer service and satisfaction.Qualifications/RequirementsEffectively communicates with customers, co-workers and management.Has strong mechanical and electrical aptitude – experience working on Forklifts strongly preferred.Ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic instruments.Keeps pace with industry innovations to make sound recommendations to customers.Safely operates power tools, lifts, hoists, hydraulic jacks and overhead cranes.Additional InformationHas the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc.
Must have a valid driver's license.
Must be able to provide own tools.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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