Chief Member Experience Officer

For more than 75 years, Northwest Federal Credit Union (NWFCU) has been dedicated to serving its communities and providing exceptional service to its members throughout Northern Virginia and Maryland with branches in Arlington, Ashburn, Chantilly, Gainesville, Herndon, Manassas, McLean, Middleburg, Vienna, and Rockville, MD. NWFCU is seeking a passionate and visionary Chief Member Experience Officer (CMXO) to lead its efforts in delivering unparalleled member-centric excellence.
As a vital member of the executive team, the CMXO will spearhead strategic initiatives to enhance the overall member experience throughout various retail channels. By cultivating service excellence within the branch network, call center, and retail operations teams, the CMXO will develop and execute strategies resulting in member growth and retention. Collaborating with other executives across the organization, the CMXO serves as a key contributor to developing the overall strategic direction for the credit union.

#J-18808-Ljbffr