Chief of Member Services About the Company Pioneering public pension fund
Industry
Government Administration
Type
Government Agency
Founded
1945
Employees
201-500
Categories Employee BenefitsFinancial ServicesGovernmentRetirementInsurance FundsWorker's CompensationFinanceFunds About the Role The Company is seeking a Chief of Member Services to join their executive leadership team.
The successful candidate will be a high-performing leader with a strong focus on superior member service, quality assurance, and organizational excellence.
This role requires a cross-functional leader who can also be a hands-on contributor, engaging in talent management and making data-driven decisions.
The Chief of Member Services will be responsible for modernizing service efforts, implementing industry best practices, and leading a strong quality assurance program.
The ideal candidate will be a confident and inspiring leader, embodying the core values of the organization and motivating employees to enhance customer service.
A participative and collaborative work style, along with effective organizational change management skills, is essential.
Applicants for the Chief of Member Services position at the company must have a Bachelor's degree in public or business administration, or a related field, and a minimum of 3 years' of professional-level experience in fiscal or pension benefits administration, including at least one year in a supervisory role.
A Master's degree or a Certified Employee Benefits Specialist (CEBS) designation is beneficial.
Deep knowledge of the state of California's County Employees Retirement Law (CERL) is highly desirable.
The role demands a leader with a strong work ethic, a warm personality, and a good sense of humor.
The Chief of Member Services will ensure the timely and respectful provision of information to the association's members, who have dedicated their lives to serving the community.
Hiring Manager Title
Chief Executive Officer (CEO)
Travel Percent
Less than 10%
Functions General ManagementStrategyOperations