CHILD SUPPORT CASE PROCESSING CONSULTANT - ******** Date: Sep 6, 2024
Requisition No: 836917
Agency: Department of Revenue
Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - ********
Position Number: ********
Salary: $38,942.76 - $49,599.72 plus $1,248.00 Competitive Area Differential (CAD) / Annually
JOB SUMMARY: This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:
Mentoring and training to team membersInitiating and responding to requestsCoordinating with internal and external partnersResearching and resolving case issuesGathering information and analyzing case data to determine next stepsAssisting customersInteracting with other states, employers, and other business partnersMaking decisions based on case information and provided documentation MINIMUM REQUIREMENTS: Currently employed with the Florida Department of RevenueOne year of Child Support Program experienceExperience coaching, mentoring or training othersTwo years of experience conducting research and analyzing information to make decisions.Two years of experience communicating with customers for the purpose of resolving inquiries. SUBSTITUTIONS: Relevant education may substitute for the required experience. SPECIAL NOTES: Internal Agency Promotional Opportunity.Standard workday of 8am – 5pm, Monday through Friday.This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume.Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order.Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed.Gaps of employment of 6 months or more must be addressed on the application.Applicants who do not provide all necessary information, may not meet the requirements for this position. BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (******** ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
FT LAUDERDALE, FL, US, 33309 FORT LAUDERDALE, FL, US, 33315 FT LAUDERDALE, FL, US, 33311 FORT LAUDERDALE, FL, US, 33301 FT LAUDERDALE, FL, US, 33304 FT LAUDERDALE, FL, US, 33314 FT LAUDERDALE, FL, US, 33316
Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time
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