Circulation Customer Service - Part -Time
The Alton Telegraph, in partnership with Hearst Newspapers Midwest, is seeking a Customer Service Representative to join our team in Alton, Illinois.
In this role, you will play a pivotal part in ensuring the satisfaction and retention of our valued subscribers.
Your primary responsibility will be to provide exceptional in-person assistance at our Alton office, addressing inquiries, processing payments, and offering support as needed.
Additionally, you will help ensure our long-term success by engaging with current and former subscribers through outbound calls to drive subscription sales.
Key Responsibilities:
* Screen, assist, and respond to customer inquiries and requests in person, over the phone, and via email, including payment processing, subscription modifications, and other service-related tasks.
* Conduct outbound calls to current and former subscribers, promoting subscription sales and addressing their needs.
* Actively participate in regular department and team meetings to stay informed about company updates, best practices, and strategies.
* Perform various in-person office tasks, such as mail processing and general clerical work, to ensure the smooth operation of the Alton office.
* Schedule - 20 hours/week, five days a week: 4 hours/day or 17.5 hours/week, four days a week: 4 hours/day, 1 day 5.5 hours
Qualifications and Skills:
* High school diploma or equivalent.
* Strong attention to detail and a commitment to accuracy in all tasks.
* Professional demeanor, excellent interpersonal skills, and the ability to engage effectively with the public both in person and over the phone.
* Self-motivated and capable of working independently with minimal supervision.
* Familiarity with office software and tools, including Microsoft Word, Excel, professional email systems, and multi-function printers.
* Proficiency in troubleshooting accounts on both Android and Apple products is a plus.
* Spanish language proficiency is advantageous but not required.
If you are a proactive, customer-oriented individual with a dedication to providing excellent service, we invite you to join our team as a Customer Service Representative.
Apply now to be a part of our dynamic and customer-focused organization!
Note:
This job description serves as a general guideline for your role as a Customer Service Representative at the Alton Telegraph in Alton, Illinois.
It is not exhaustive and may be subject to changes and additional responsibilities as deemed necessary by the company.
Such changes may be made with or without prior notice.
We are committed to providing an inclusive and equal-opportunity workplace, and all qualified candidates are encouraged to apply.