Job SummaryUnder the direction of the Technical Services Supervisor and Technical Service Technicians, the incumbent assists with software installations, hard drive configurations, and hardware repairs. The incumbent learns to troubleshoot Microsoft software issues with staff, faculty, and students.Key ResponsibilitiesLearns to provide support for the college faculty and staff. Assists ITC Technician with questions and request of faculty and staff.Assists Technical Services with set up and testing in CLA instructional Labs. Assists installing and configuring lab computers.Learns to records and updates service requests in appropriate ticket and asset tracking systems.Assists installing and configuring lab computers.Knowledge Skills and AbilitiesAbility to learn consultative skills to assess user needs and determine the appropriate application of technology or support. Ability to work with individuals of various ethnicities, cultural backgrounds, and technical expertise and provide a superior level of customer service. Working knowledge of Windows and Apple computer systems and associated operating systems and applications for both workstation and server platforms. Ability to learn to install, configure, and troubleshoot computer hardware, workstations, servers, associated operating systems, peripherals, networks, and applications.Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."Education and ExperienceEquivalent to an associate degree in Electronics, Telecommunications, Industrial Technology, or a related technical field required.Bachelor's degree preferred.Physical SummaryMedium work - Job involves lifting heavy-weight objects (20-40 pounds) and/or 20% - 40% of the job involves standing, squatting, kneeling, or walking. May require pushing or pulling objects within the weight limits.LicensesDriver license preferred.DepartmentCLA Technical ServicesClassificationEquipment Systems Specialist - FoundationCompensationSalary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.CSU Classification Salary Range:The CSU Classification Salary Range for this position is $3,505 - $5,852 per month.BenefitsExcellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.Time Base1.0 time-base, 40 hours per week.Duration of AppointmentThis is a temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.Application ProceduresClick Apply Now to complete the CSULB Online Employment Application.PLEASE FILL OUT THE APPLICATION COMPLETELY.It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional InformationA background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.Equal Employment StatementCalifornia State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.AccommodationsWe provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact ****** .Out of State Employment PolicyCalifornia State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.As of January 1, 2022 theCSU Out-of-State Employment Policyprohibits the hiring of employees to perform CSU-related work outside the state of California.
