Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Manager, Arbitration
Management Level
Manager - People Leader
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $70,700.00 - $106,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
Are you ready to steer the future of claims and ratings management at Ready Logistics, a Cox Automotive Brand? We're searching for a dynamic and strategic leader to helm our Damage Claims Coordinators and Ratings team, ensuring smooth operations and top-notch client service. If you thrive in a fast-paced environment and have a knack for making impactful decisions, this role is for you!
What You'll Do:
Lead and Inspire:
Guide and mentor teams, fostering a culture of collaboration and success.
Claims Management:
Oversee the setup and investigation of damage claims, from acquiring necessary documentation to determining liability.
Ratings Oversight:
Ensure the accuracy of disputed ratings under our self-service platform.
Financial Stewardship:
Monitor and report on financial impacts, manage claims reserves, and lead the collection of claims paid out to shippers and clients.
Collaboration:
Maintain close ties with Sales, Carrier Relations, and other departments to stay ahead of industry trends and ensure process stability.
Client Balance:
Ensure a balanced client experience between shippers and carriers, addressing escalations and providing program improvements.
Innovate and Improve:
Identify gaps in skills, recommend solutions, and foster an environment that encourages process improvements and information sharing.
High-Stakes Decision Making:
Make crucial financial decisions on high-value claims, maintain vendor relationships, and ensure compliance with legal and safety standards.
Perks of the Role:
Impact:
Play a pivotal role in maintaining stability and reducing risks within our claims process.
Leadership:
Directly influence team success, from hiring to strategic guidance.
Collaboration:
Work with a variety of functions within the organization.
Recognition:
Your contributions will be vital to the overall success of Cox Automotive Logistics.
What You Bring:
Minimum Qualifications:
BA/BS degree with 6+ years of related experience, including at least 1 year in a management role.
Strong communication, management, organizational, and customer service skills.
Preferred:
Experience in automotive claims is a plus.
Join us and drive your career forward!
MCCOX
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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